9hehw error when accessing Stick Notes on Samsung S26

Hi John Crosby,

Thank you for the clarification.

One additional check that may be worth trying is accessing Sticky Notes through Outlook on the web using the same Microsoft account. There is no need to install the Outlook mobile app. Sticky Notes data is also exposed through Microsoft's web experience and can be accessed from a browser when signed in with the affected account.

If you have not already done so, please sign in to https://outlook.live.com using the same Microsoft account and check whether your Sticky Notes are visible there on Notes folder.

The result will help us determine whether the issue is limited to the Android Sticky Notes experience or whether access to the Sticky Notes service itself is being affected for the account.

Hi Lucus

I have logged on and the notes section shows 5 notes in the folder which is correct but seems to be stuck loading notes. So not actually seeing them.

John

Hi John Crosby,

Thank you for checking that.

The fact that Outlook on the web can see the Sticky Notes folder and the expected note count, but is unable to load the note contents, suggests the issue may extend beyond the Android app itself. When combined with the similar reports from other users experiencing the same Sticky Notes error, it is possible that this is related to a temporary server-side problem affecting Sticky Notes access or synchronization rather than anything specific to your devices or account configuration.

Unfortunately, as this is a community forum, we do not have visibility into backend service health, access to internal investigations, or the ability to engage the product team directly.

Given the troubleshooting already completed and the pattern emerging from other reports, my recommendation would be to allow 24 to 48 hours and test again periodically in case the issue is resolved through a service-side fix.

If the problem continues beyond that, I would suggest contacting Microsoft Support directly so they can perform account-level investigation and review any relevant service diagnostics.

Thank you for your patience and for helping narrow down the scope of the issue.

Hi Glenn Farrow,

Thank you for sharing your experience. Since your symptoms appear very similar to those described in this thread, I'd recommend following the troubleshooting steps and discussion above, particularly the checks involving Sticky Notes access through the web experience and Outlook on the web.

Hi Lucas

To answer your questions

1. No the site https://www.onenote.com/stickynotes does not let me sign in as I have a personal account not a organizational account
2. Yes all ok across a PC and a laptop
3. Notebooks are syncing between the PC and the phone - so just the sticky notes
4. Personal account
5. Same error on both WiFi and mobile data.

The same issue is occurring on my partners Motorola Moto G30

Regards

John

Hi John Crosby,

Thank you for the update.

While this appears to be a broader issue affecting the Sticky Notes experience on Android, there are a few additional checks worth trying:

• Try signing in to https://www.onenote.com/stickynotes from a desktop browser using the same Microsoft account. That site supports personal Microsoft accounts and is the web endpoint used for Sticky Notes synchronization.
• If you have multiple Microsoft accounts configured on the Android device, temporarily remove the additional accounts from OneNote and test with only the affected account.
• Verify that the Microsoft account is still listed under OneNote > Settings > Accounts and try signing out and back in from within OneNote if the option is available.
• Test whether Sticky Notes can be accessed through Outlook on the web, as Sticky Notes data is also surfaced through Microsoft's web experiences. Sticky Notes data should appear in Notes folder.

Please let us know the outcome of the web sign-in test, as that may help narrow down whether the issue is specific to the Android app or affects Sticky Notes access more broadly.