For a Zoom meeting on Windows 10, make sure camera access is enabled in Windows first:
- Open Start > Settings > Privacy > Camera.
- Under Allow access to the camera on this device, select Change and make sure Camera access for this device is On.
- Turn Allow apps to access your camera On.
- Turn Allow desktop apps to access your camera On. Zoom is a desktop app, so this setting is important.
If the camera still does not work:
- Open the Camera app from Start and check whether the camera shows a live image.
- If it works there, the camera is available in Windows and the issue is likely within Zoom.
- Check for a physical camera block:
- Some devices have a privacy shutter over the lens.
- Some keyboards have a camera key or Fn + camera key that turns the webcam on or off.
- In Device Manager, expand Cameras and confirm the camera appears there.
- If using a Surface device, the Get Help app can run the automated camera troubleshooter.
If the camera is being used, Windows may show a camera light or a notification when the camera turns on.