Low audio on samsung laptop when using headphones, windows 11 home

Question

Low audio on samsung laptop when using headphones, windows 11 home

luke urry 0

Hi, when i use headphones with my galaxy book4 edge snapdragon plus x, i cant turn the volume above 37, the prompt shows, i click allow but it still wont go louder.

Please can someone help? its using qualcom audio not realtek.

Thanks

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2 answers

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Answer 1

Jan J.23 13,840 Independent Advisor

Hi Good day,

     This audio problem is likely related to the audio driver or output device settings.

Press the Windows key + R Type in mmsys.cpl then click OK. select the current ouput device headphone and click Properties. Check each tab Disable or uncheck all enhancements and disable any Ear Protection settings.
Try to rollback the audio driver in the Device Manager Press the Windows key + X Open Device Manager Expand Sound, video and game controllers. Open the audio driver properties Then Rollback the driver. Restart the computer.

luke urry 0 Reputation points

2026-08-29T20:35:16.8366667+00:00

Thank you, but i have tried unchecking everything in headphone properties, im not sure, but i think its a region persific thing, im in the UK and seems a few people have this bug, im also using the newer qualcomm audio drivers , my laptop dosnt use realtek

Answer 2

Jan J.23 13,840 Independent Advisor

Check if you have any audio console software installed. Check if there are any Ear protection settings and disable it.

If that didnt work, fully uninstall the qualcom audio driver in the Device manager and any software related to the audio driver.

then restart the computer.

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