New issue with OneNote on Android

PII caution: Please note that this is a public forum for users. I have redacted some private information from your screenshot to protect your privacy and security. 

Hello Nethog,

I understand that OneNote for Android remains stuck in Working offline and displays the error Something went wrong [9hehw] with Access denied for the resource when you try to sign in.

This does not appear to be isolated. I have recently seen multiple users report the same issue, including posts in different languages.

Similar reports:

OneNote Android app sign-in failure with Error Tag 9hehw and Code 0 (Entra ID authentication token rejection), Recent Pages not displaying

Android OneNote app in offline mode, Sign In yields "Something went wrong. [9hehw]" message

...

For now, I suggest using OneNote for the web as a temporary workaround. Please also submit feedback through Microsoft Feedback Portal. You can vote for an existing report describing the same issue or submit a new one and include the error tag 9hehw, a screenshot, the app version, and the Android version. This can be directed to the relevant product team for investigation.

Since this is a user-to-user support forum, moderators and contributors, including external Microsoft employees, cannot directly access Microsoft’s back-end systems or intervene in product development. Our role is limited to sharing technical guidance based on the available information and experience.

Finally, keep OneNote updated through the Google Play Store so you receive any fixes or improvements that become available.

Thank you so much for your patience!

Best regards.

Ok thanks for your feedback Norah-L