WINDOW 11 UPDATE FAILS OR GET STUCK

Question

WINDOW 11 UPDATE FAILS OR GET STUCK

Jasmine Mariscal 0

MY WINDOW 11 PC IS HAVING TROUBLE UPDATING. WHEN I TRY TO INSTALL UPDATES, THE UPDATE FAILS / GET STUCK/ DOES NOT COMPLETE. I WOULD LIKE TO HELP FIXED WINDOWS UPDATE

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2 answers

Your answer

Answer 1

Hello, thank you for reaching out.

Do you see a specific error code or message when installing the updates? Is there any error message displayed on the Windows Update page? If so, please share the exact message here.
Could you also let me know which version of Windows 11 is running on your device?

To check, type winver in the search bar on the taskbar, then press Enter.

Post a screenshot of the resulting dialog box.

Meanwhile,

1

You can try running the Windows Update troubleshooter (Go to Start > Settings > System > Troubleshoot > Other troubleshooters).

Locate Windows Update and click Run.

Once the troubleshooter is finished running, restart your computer and install the updates again.

2

Run the System File Checker Utility scan.

Open a CMD (Admin) Window.

Execute these commands one by one and click ENTER for each command.

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

sfc /scannow

Once completed, restart your computer and install the updates.

Answer 2

Try these steps in order for a Windows 11 update that fails, gets stuck, or does not complete:

Run the Windows Update troubleshooter.
- Go to Start > Settings > System > Troubleshoot > Other troubleshooters.
- Find Windows Update and select Run.
- Follow the on-screen steps.
Restart the PC, then check for updates again.
- Go to Start > Settings > Windows Update > Check for updates.
- This is especially recommended if Windows Update is stuck at 0% or 100%.
Check internet connectivity.
- Go to Start > Settings > Network & Internet > Wi‑Fi.
- Confirm the device is connected. If disconnected, reconnect and try the update again.
Check free disk space.
- Windows requires at least 16 GB free space for a 32-bit OS or 20 GB for a 64-bit OS to upgrade.
- If storage is low, free space and retry.
If the update is stuck between 51% and 99%, run Check for updates again or run the Windows Update troubleshooter again.
Repair system files.
- Open Command Prompt as administrator.
- Run:
```
     DISM.exe /Online /Cleanup-image /Restorehealth
```
- Wait for the success message.
- Then run:
```
     sfc /scannow
```
- Wait until verification reaches 100%, then try Windows Update again.
If the problem continues, reset Windows Update components. This uses administrator commands and should be done carefully.
- Open Command Prompt as administrator.
- Run these commands one at a time:
```
     net stop bits
     net stop wuauserv
     ren %systemroot%\softwaredistribution softwaredistribution.bak
     ren %systemroot%\system32\catroot2 catroot2.bak
     net start bits
     net start wuauserv
```
- Restart the PC after the commands complete.
Check whether third-party antivirus or security software is interfering.
- Temporarily uninstall or disable it, update Windows, then reinstall it after the device is up to date.
- Make sure any required product keys or reinstall information are available before uninstalling.
Repair hard drive errors if needed. This requires administrator access and restarts the device.
- Open Command Prompt as administrator.
- Run:
```
     chkdsk /f C:
```
Remove nonessential external hardware before retrying the update.
- Unplug items such as USB drives, printers, scanners, speakers, and external hard drives.

If Windows shows “We couldn't complete the updates. Undoing changes” or “Failure configuring Windows Updates. Reverting changes”, check the failed update’s error code in:

Start > Settings > Windows Update > Update history

That error code can be used to identify the exact cause.

References: