my previous microsoft account has been hacked ang the email also has been changed

Question

my previous microsoft account has been hacked ang the email also has been changed

Kristiano Luyuh 0

I purchase a Minecraft before on the Minecraft original websites, and then my Microsoft account that I used to bought it has been hacked and the email also got changed into an email that I didn't know, and know when I tried to log in into that account, it's just going to make me a new Microsoft account, I have the receipt of the Minecraft payment that my friend bought and gifted it to me as a present, right at the receipt it says what email that I used to bought it and the product key and many more information. Please help me recover it. order

John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-08-28T17:52:48.5+00:00
Hi, @Kristiano Luyuh

I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Your answer

John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-08-28T17:52:48.5+00:00

Hi, @Kristiano Luyuh

I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.