I WANT TO SUBMIT HARDWARE REPAIR REQUEST

Test Test 0 Reputation points
2026-08-28T16:23:56.77+00:00

I AM NOT ABLE TO SUBMIT A SERVICE REQ FOR HARWARE REPAIR

Surface | Other
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  1. AI answer

    2026-08-28T16:24:12.8966667+00:00

    For a personal Surface device, use this path to submit a hardware repair request:

    1. Go to https://account.microsoft.com/devices and sign in.
    2. Select the Surface device.
    3. Check that the device is registered. If it is not listed, select Register device first.
    4. Review the warranty status.
    5. Select Start order or create a service order.
    6. Choose a service option:
      • Send to Microsoft to create a service order and print a shipping label.
      • Get in-person support if an Authorized Service Provider is available in the region.

    If the device is a business device owned by an organization, use the business service path instead of the personal account flow.

    If the portal is not allowing the request, the supported fallback is to contact Microsoft support through Get Help or the Surface app.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Thomas4-N 21,530 Reputation points Microsoft External Staff Moderator
    2026-08-29T09:43:00.8166667+00:00

    Hello Test Test,

    I understand you cannot submit the hardware repair request. To determine where it is failing, please provide:

    • The device model
    • Whether it is personally or company-owned
    • The exact step where it stops
    • The complete error message or Trace ID

    You can also share a screenshot, but please remove any personal, payment, or serial-number information first.

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