AI Skills Fest voucher – Exam cancelled by Pearson VUE, voucher marked expired on reschedule

Hi Microsoft Support Team,

I was awarded a 100% discount voucher for completing the Microsoft AI Skills Fest (Voucher code issued via Mindhub/PVStore by Kylie Weichman).

Per the voucher guidelines, I scheduled my exam prior to the August 18, 2026 deadline for an appointment on October 16, 2026 (within the October 18 delivery window).

On August 27, 2026, I received an automated cancellation email from Pearson VUE without any reason provided. When I accessed Pearson VUE to reschedule my appointment, the system blocked the booking, stating that the voucher is already expired/bound because the August 18 cutoff has passed.

Because I met all initial scheduling deadlines and the cancellation was initiated entirely by Pearson VUE, could you please review my profile and either reinstate my exam appointment or provide a replacement voucher code?

I have the original confirmation, voucher assignment email, and cancellation notice ready to provide via Private Message.

Thank you!