How to reverse failed work and personal learn account merge

Abdulmuiz Olayemi Sharafadeen 0 Reputation points
2026-08-28T13:11:20.8866667+00:00

Hello team,

I initiated a profile merge from work account but it was unsuccessful and all my credentials from my personal account is showing on my work account,

How can I reverse this process.

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  1. AI answer

    2026-08-28T13:11:36.95+00:00

    Learn profile merges cannot be reversed.

    Supported options are:

    1. Check whether the merge completed into a single Learn profile.
      • A Learn profile merge combines learning progress, credentials, and transcripts.
      • Sign-in accounts from both profiles can remain usable on the merged profile.
    2. If the goal is to keep long-term access to credentials, add a personal Microsoft account to the Learn profile if it is not already linked.
      • Go to Learn profile Settings.
      • Under Account Management, select Add Login account.
      • Sign in with the personal Microsoft account.
    3. If access to the work account may be lost, remove dependence on that work account as soon as the personal account is linked and access is confirmed.
    4. If the issue is loss of access to the work account itself, recovery of a work or school account must be handled by the workplace or school IT administrator.

    A Learn profile merge brings data into a single profile, and merging profile data cannot be undone.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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