how to remove this acc

--- 0 Reputation points
2026-08-28T07:55:09.52+00:00

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Windows for home | Windows 10 | Settings
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  1. Clary-N 16,010 Reputation points Microsoft External Staff Moderator
    2026-08-29T00:41:20.9066667+00:00

    Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Message button as show below

    User's image

    Hi ---,

    I wanted to check whether you've had a chance to try the AI Answer's suggestions and whether they helped remove the account.

    If the account is still appearing, could you let me know what happens when you select it? For example, do you see a Disconnect or Remove option or do you receive any error messages? A screenshot of the expanded account entry would be helpful.

    As an additional step, you can check Control Panel > Credential Manager > Windows Credentials and remove any credentials associated with the affected account, then restart the PC and see if the account is still listed. Sometimes cached credentials can cause an account to continue appearing even after it has been disconnected.

    As a separate note, Windows 10 reached end of support on October 14, 2025. If this device is still running Windows 10, I recommend planning a move to a supported version of Windows to continue receiving security updates and support.

    I look forward to your update.

    If you have extra questions about this answer, please click "Comment".  

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  2. AI answer

    2026-08-28T07:55:21.7066667+00:00

    If the account shown is a work or school account, remove it from Windows like this:

    1. Open Settings.
    2. Go to Accounts > Access work or school.
    3. Select the account to remove.
    4. Select Disconnect.
    5. Confirm by selecting Yes.

    If it is listed under Email & accounts as a personal account, remove it like this:

    1. Open Start > Settings > Accounts > Email & accounts.
    2. Choose the account to remove.
    3. Next to Remove account, select Remove.

    If the work or school account is managed by an organization and needs to be removed completely, contact the IT admin.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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