Outlook automatically restores Deleted Junk maik after it has been reported, blocked, same addresses, same everything,

Question

Outlook automatically restores Deleted Junk maik after it has been reported, blocked, same addresses, same everything,

P@Man1971 0

I have and still have been getting my deleted junk mail, restored back to my junk mail folder. The amount keeps going up and down repeatedly even after reporting spam/phishing, blocking, etc. Is there/will be a fix for this??

Hornblower409 14,600 Reputation points

2026-08-28T18:45:58.5633333+00:00
@P@Man1971

Your Question is tagged as Outlook | Web | meaning that you are opening a browser to https://outlook.cloud.microsoft/ Can you please confirm?

If this is not the case, which Outlook Client are you using?

If you use:

A web browser (Chrome, Edge, Firefox, Safari, etc.) -> You have "Outlook Web"

A Mac -> You have "Outlook for Mac"

A phone or tablet -> You have either Outlook for Android or Outlook for iOS (iPhone, iPad)

A Windows PC and if you click "File" on the Outlook Main Menu:

You see a "Settings" choice -> You have "New Outlook for Windows"

You see an "Options" choice -> You have "Classic Outlook for Windows"

1 answer

Your answer

Hornblower409 14,600 Reputation points

2026-08-28T18:45:58.5633333+00:00

@P@Man1971

Your Question is tagged as Outlook | Web | meaning that you are opening a browser to https://outlook.cloud.microsoft/ Can you please confirm?

If this is not the case, which Outlook Client are you using?

If you use:

A web browser (Chrome, Edge, Firefox, Safari, etc.) -> You have "Outlook Web"

A Mac -> You have "Outlook for Mac"

A phone or tablet -> You have either Outlook for Android or Outlook for iOS (iPhone, iPad)

A Windows PC and if you click "File" on the Outlook Main Menu:

You see a "Settings" choice -> You have "New Outlook for Windows"

You see an "Options" choice -> You have "Classic Outlook for Windows"

Answer 1

For Outlook.com, there is no current documented service issue in the provided material that says deleted junk mail is expected to keep restoring. A past Outlook.com issue where deleted mail returned to the Inbox was marked fixed.

For the current behavior, use this end-to-end check:

In Outlook on the web, open Junk Email and verify whether the same messages are reappearing there.
Check Settings > Mail > Junk email.
- Review Blocked senders and Blocked domains.
- Remove any entries that should not be there.
- If a trusted sender is being misclassified, add it to Safe Senders.
If the messages are legitimate mail that landed in Junk by mistake, open the message in Junk Email and select Report > Not junk.
If the messages are just unwanted mail, keep using blocked senders/domains in Settings > Mail > Junk email so mail from those addresses or domains goes directly to Junk.
If a mobile device is connected to the mailbox, check whether its mail app has a spam list configured. On Samsung devices using the default mail app, entries under Spam addresses can cause new messages to move to a Junk or Unwanted folder. Remove any incorrect entries there.
If the issue continues, use Outlook.com support from Help in the menu bar and, if needed, the Still need help? option.

Useful limits and behavior from the documentation:

In Outlook.com and Outlook on the web, junk email is retained for 30 days before automatic deletion.
In Outlook on the web guidance for blocking/unblocking senders, email in Junk Email is described as being automatically removed after 14 days and not recoverable.