Internet Explorer is no longer supported, so the supported fix is to use Microsoft Edge and, if needed, turn on Internet Explorer mode for older sites.
Try these steps:
- Open Microsoft Edge.
- In the address bar, type
edge://settings/defaultBrowserand press Enter. - Under Internet Explorer compatibility, set Allow sites to be reloaded in Internet Explorer mode (IE mode) to Allow.
- Restart Microsoft Edge.
- Open the website again.
- Select Settings and more (...) > Reload in Internet Explorer Mode.
If the page still does not open correctly:
- In Microsoft Edge, open
edge://compat/iediagnostic. - Check the Internet Explorer mode diagnostic information page.
- If Registry key check fails, select Fix it.
- Check whether Internet Explorer mode setting shows IE mode is enabled.
- Check Group policy settings to see whether IE mode is being controlled by organization policies.
If the laptop shows no internet even though it seems connected, Windows may be failing its network connectivity check. Windows uses NCSI to test connectivity by reaching Microsoft test addresses such as http://www.msftconnecttest.com/connecttest.txt. If those checks fail, Windows can show messages like No connectivity or Limited Internet access.
If Internet Explorer itself shows Could not start Internet Explorer, first try starting Internet Explorer by itself to confirm whether it can run at all.
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