Hi Denise West,
I understand the confusion, especially since many USB flash drives still use the larger rectangular USB-A connector.
At this point, I recommend that you review and try the steps provided in the AI generated answer on your thread. That reply typically include the most relevant checks for this scenario.
The Surface Pro 13-inch uses USB-C ports instead. To connect a standard USB-A flash drive, you’ll need a USB-C to USB-A adapter or a compatible USB-C hub. Another option is to use a flash drive with a built-in USB-C connector.
You can also refer to Microsoft’s guidance on using and troubleshooting USB-C on Surface for more information. Thank you so much for your understanding.
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