Urgent -Loss of all my invoices since June 2026

Moore Felicity 0 Reputation points
2026-08-27T16:30:11.19+00:00

Hello,

I am furious, I was going to save my invoices as every month in their respective folders and I notice that all the 2026 invoices and my declarations have disappeared I tried everything to look for in the restored trash but I can no longer find these files that were deleted by onedrive without my permission!!!!!!!!!!!!!!!!!!!!!!

I WANT TO FIND THESE FILES BECAUSE I NEED THEM

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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  1. Hendrix 990 Reputation points Independent Advisor
    2026-08-27T18:03:05.76+00:00

    Hi Moore,

    Thank you for reaching out, and I'm very sorry that you're experiencing this situation. I truly understand how frustrating and angering it is when you suddenly lose your important invoices.

    Since you have checked your OneDrive Recycle Bin (you mentioned it as restored trash) but cannot find any recoverable files, the best next step I would recommend is to immediately contact your company's IT department and ask for their help. The Microsoft 365 administrator can help you check the second-stage Recycle Bin for your OneDrive site. Files removed from the first-stage Recycle Bin may still be available there, but users may not have permission to see or restore them.

    Also, your administrator can help check the audit logs for bulk deletion, folder movement, synchronization activity, or unauthorized access, and then help you preserve and restore all recoverable items before the retention period expires.

    In case you do not know who your IT admin is, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

    I hope this helps point you in the right direction. If you have any updates or additional questions, feel free to reply back and I'll do my best to assist further.

    Hope you're able to get all of your files recovered soon. 

    Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-08-27T16:30:27.67+00:00

    Follow this recovery path in order:

    1. Search on the OneDrive website first.
      • Sign in to the OneDrive website.
      • Use Search everything at the top.
      • Search not only by exact filename, but also by descriptions, dates, and related words.
      • Files in Personal Vault do not appear in search results.
    2. Check the OneDrive Recycle bin again.
      • On the left side of the OneDrive website, select Recycle bin.
      • If the files appear, select them and choose Restore.
      • If the missing files were in Personal Vault, unlock it first by selecting Show Personal Vault items in the recycle bin.
    3. Check whether the files were saved under another Microsoft account.
      • If multiple accounts are used, sign out of OneDrive and sign in again with the other account.
      • If both personal and work/school OneDrive accounts exist, check both.
    4. Check local storage on the device.
      • Use File Explorer or Finder to search the computer.
      • Also check the computer’s Recycle Bin or Trash.
      • If the files were deleted from the cloud, they will not appear in the computer Recycle Bin or Trash; those must be recovered from the OneDrive web recycle bin instead.
    5. If many files disappeared at once, use Restore your OneDrive.
      • If Microsoft 365 is available, OneDrive can be restored to a previous point in time.
      • This can undo actions on files and folders from the last 30 days.
      • Important: files or folders created after the restore point are moved to the OneDrive Recycle Bin.
    6. If the files still are not found:
      • For work or school accounts, the IT administrator may be able to investigate further.
      • Prepare the file or folder names, the approximate last access date, and the device used.
      • If files are not found in search or in the OneDrive Recycle bin, they usually cannot be retrieved.
    7. For direct support:
      • Personal accounts: use Contact Microsoft Support.
      • Work or school accounts: contact the organization’s IT helpdesk, service desk, or admin.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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