Sync isn't available for this account

Question

Sync isn't available for this account

Kathy Charland 0

How can I fix my sync issues? On my PC my favourites have disappeared but are available on my android phone but because of the sync issue I am unable to sync my phone to my PC

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Answer 1

Welcome Kathy Charland,

I understand how frustrating it can be when your favorites are still available on your Android phone, there is a good chance the data is still stored in your Microsoft account and the issue is related to syncing on the PC.

Before troubleshooting further, could you confirm:

Are you signed into Edge on the PC with a personal Microsoft account (Outlook.com, Hotmail.com, Live.com), or a work/school account?
On the PC, when you open Edge and go to Settings > Profiles, do you see the message Sync isn't available for this account directly under your profile name?

In the meantime, please try these quick checks:

Open Edge and go to Settings > Profiles
Select Sync and check whether the Turn on sync button is available.
Go to edge://settings/help and allow Edge to update to the latest version if an update is offered.
Sign out of your Edge profile, restart Edge, then sign back in and check whether sync becomes available again.

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Emma1-N 12,445 Reputation points Microsoft External Staff Moderator

2026-08-29T06:46:09.6033333+00:00

Hello Kathy Charland,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.