subscribe to microsoft window, downloaded app but need verification key

Chwee Foong Lam 20 Reputation points
2026-08-27T13:16:28.22+00:00

i have downloaded the microsoft window program, but i can't access to excel, word, keep prompting for verification key,

what should i do?

Microsoft 365 and Office | Excel | For home | Windows
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AI answer

2026-08-27T13:16:45.2533333+00:00

If Excel and Word are asking for a product key, the usual fix is to sign in with the Microsoft account that was used to buy the Microsoft 365 subscription.

  1. Open Word or Excel.
  2. When the activation prompt appears, choose Sign in instead of entering a product key.
  3. Sign in with the Microsoft account linked to the subscription.
  4. If the apps still do not activate, go to the Microsoft account, Services & subscriptions page and confirm the subscription appears there: Microsoft account, Services & subscriptions page

Important details:

  • For Microsoft 365, a product key is usually not needed after purchase. The subscription is activated by signing in with the correct Microsoft account.
  • If the product key was already redeemed before, it cannot be used again for installation or activation. In that case, use the Microsoft account associated with the purchase.
  • If this is a new, unused product key card for Microsoft 365, it can be redeemed at www.office.com/setup.
  • If Office came preinstalled on a new device and shows a PRODUCT NOTICE banner, activation may require starting a Microsoft 365 Family trial, signing in with the account associated with Office, or buying Office.
  • If the key does not work at all, contact the seller and request a refund, because unauthorized or blocked keys are a known issue.

References:

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  1. Chwee Foong Lam 20 Reputation points
    2026-08-27T13:32:32.1433333+00:00

    i am still having issue with login,it keep repeating asking me to sign in

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