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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 99%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKV%3C/text%3E%3C/svg%3E)
[Moderator note: Personally Identifiable Information removed] this link is not opening, please help recover
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
It's an invalid link. Ask your friend to send it again.
You can try the link below but I've no way of testing it.
https://pepsico.sharepoint.com/v/t/Vid/IQBMTVt6wOn9SYhjKYArlmpoARcYZAtDEOv7COoB4yDuUH4?e=Uyzh1o
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 90%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
To narrow this down, could you please confirm:
If possible, please provide a screenshot of the error. Before sharing it, mask any personal or sensitive information, including names, email addresses, tenant or site names, file names, and the full SharePoint URL.
"Sorry, you cannot access this document. Please contact the person who shared it with you.
Technical Details
Go back to site" this is the error I am getting. Got this link shared by my colleague who prepared this video
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Thank you for your information Kolluru, VSN Murthy {PEP}
As the Volunteer Moderator suggested, asking your colleague to send a new link is a reasonable next step. However, the new link should be generated directly from SharePoint rather than created by manually editing the existing URL.
The error message does not confirm that the original link is incorrectly formatted. It indicates that the link is not currently granting your account access, but the exact cause could be related to the sharing permissions, the link itself, or a change to the original video.
Please ask your colleague to:
You should then open the link while signed in with the account to which it was shared. If multiple Microsoft accounts are signed in, try an InPrivate or Incognito window.
For reference: Manage sharing and permissions in OneDrive and SharePoint | Microsoft Support
If your colleague cannot locate or open the original video, please let me know, as this may require checking whether it was moved or deleted.
Hi Kolluru, VSN Murthy {PEP}, may I know if you have any chance to check my answer? I am glad to help if you have any other questions.