The Gif option does not appear in Teams, only the emojis. I've already made some updates, but to no avail.

Brooks Lacey 0 Reputation points
2026-08-27T01:45:17.22+00:00

The Gif option does not appear in Teams, only the emojis. I've already made some updates, but to no avail.

Microsoft Teams | Microsoft Teams for business | Other
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  1. Dora-T 635 Reputation points Independent Advisor
    2026-08-27T02:11:22.47+00:00

    Hi Brooks Lacey

    To better understand your scenario, could you please provide the following information?

    -Does the issue also occur when using Teams on the web?

    -Are you experiencing the issue on the Teams desktop app, mobile app, or both?

    -Were you able to use the GIF option previously?

    In the meantime, please check the following:

    1. Check Optional Connected Experiences

    Please verify that Optional Connected Experiences are enabled for your account, as GIPHY is used to provide GIF content in Teams.

    User's image

    1. Check the Messaging Policy

    -In the Teams Admin Center, select Users > Manage users.

    -Search for and select your user account to open the details, then select Policies > Messaging Policy.

    -Click on the messaging policy assigned to your account.

    -Once the policy details are open, scroll down and verify that Giphy in conversations is turned On.

    User's image

    For more information, you can refer to the following article: https://learn.microsoft.com/en-us/microsoftteams/messaging-policies-in-teams

    I look forward to hearing from you.


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