Not able to sync my desktop onenote notebook with my webpage onenote notebook

Malika Kelly 0 Reputation points
2026-08-26T22:08:24.48+00:00

Not able to sync my desktop onenote notebook with my webpage onenote notebook

Microsoft 365 and Office | OneNote | For home | Windows
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  1. Hendrix-V 18,515 Reputation points Microsoft External Staff Moderator
    2026-08-27T02:58:08.3966667+00:00

    Hi Malika Kelly,

    If your notebook appears different between OneNote Desktop and OneNote on the web, it may help to verify that both are connected to the same notebook location and account.

    Try these quick checks:

    1. In OneNote Desktop, go to File > Account and confirm you're signed in with the same Microsoft account used in OneNote for the web.
    2. Create a new test page in the notebook from the web version and wait a few minutes to see if it appears in the desktop app.
    3. If the new page does not appear, create a new notebook in OneDrive and test whether syncing works there. This can help determine whether the issue is specific to one notebook.
    4. Check that OneDrive has available storage space, as a full storage quota can prevent notebook updates from syncing correctly.

    If you continue to experience the issue, please let us know:

    • Whether the notebook is stored in OneDrive or SharePoint.
    • Whether changes made in the desktop app fail to reach the web version, or vice versa.
    • Any error message shown in File > Info > Notebook Properties.

    That information will help narrow down the cause and identify the most appropriate next steps. We look forward to your update and will be glad to assist further.

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-08-26T22:08:41.2833333+00:00

    Try this in order:

    1. Check internet connectivity on the PC. OneNote sync requires a reliable connection.
    2. If the notebook is stored on OneDrive, check the Microsoft 365 Service Health page for any outage. If it is stored on SharePoint, contact the administrator.
    3. Open the notebook in OneNote for the web to confirm whether the issue is on the desktop app or with the notebook/service:
      1. In the OneNote desktop app, select File.
      2. On Info, right-click the notebook URL shown under the notebook name, then select Copy.
      3. Paste that URL into a browser and open it.
      4. Check whether the latest notes appear in the web version.
    4. On the PC where the latest edits were made, check sync status:
      1. Open OneNote desktop.
      2. Go to File > Info > View Sync Status.
      3. In Shared Notebook Synchronization, look for any error code or message for that notebook.
    5. If the notebook opens in the browser but desktop still does not sync, close and reopen the notebook connection. Warning: before doing this, copy and back up any recent notes that have not synced yet to avoid data loss.
      1. In OneNote desktop, select File.
      2. On Info, right-click the notebook URL and select Copy.
      3. Next to the notebook name, select Settings > Close.
      4. Paste the copied URL into a browser and open the notebook.
      5. In OneNote for the web, select Open in Desktop App.
    6. If only one section or page is failing to sync:
      1. Go to File > Info > View Sync Status.
      2. Select the notebook with the yellow warning icon.
      3. Select Sync Now.
      4. If one section remains stuck, create a new section in the same notebook.
      5. Copy the pages from the old section into the new section.
      6. Press Shift + F9 to sync manually.
    7. If the sync error is account-related, such as 0xE0000024:
      1. Select the sync error message at the top of OneNote to refresh the session.
      2. Sign in with the same Microsoft account that owns the notebook.
      3. If needed, open the notebook in OneNote for the web, then select Open In OneNote to reconnect it in the desktop app.

    Important: signing out of OneNote or reinstalling the app is not recommended as a first step because it can cause data loss if there are unsynced notes.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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