Personnel computer windows10 keeps asking me to "some of your accounts require attention"

Mitchell Patterson 0 Reputation points
2026-08-26T16:21:54.2166667+00:00

Personnel computer windows10 keeps asking me to "some of your accounts require attention"

an old company account had gotten included but now i don't have the credentials to remove it

Windows for home | Windows 10 | Settings
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  1. EmilyS726 267.2K Reputation points Independent Advisor
    2026-08-26T16:55:57.8333333+00:00

    Hello,

    Type "Powershell" in the search on the taskbar and make sure you use "run as administrator" to launch it, then copy and paste this code in Powershell to run it. Restart the computer after that. 

    Get-ItemProperty -Path "C:\Users\*\AppData\Local\Packages" | ForEach-Object {
Remove-Item -Path "$_\Microsoft.AAD.BrokerPlugin*" -Recurse -Force | Out-Null
}

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  2. AI answer

    2026-08-26T16:22:05.8033333+00:00

    Remove the old work account from Windows so the device stops trying to authenticate it.

    1. Open Settings on Windows 10.
    2. Go to Accounts > Access work or school.
    3. Select the old company account.
    4. Choose Disconnect.
    5. Select Yes to confirm.

    This removes the account’s sign-in information and data from the device. It does not delete the account itself.

    If the prompt is tied to a work account that was added only for app sign-in, removing it from Access work or school is the documented way to remove it from Windows. If the device where the account was added is no longer available, the device can be managed from the Microsoft account device list and Disable lost device can be used.

    If Windows still prompts after disconnecting, accepted Microsoft Q&A guidance for this exact scenario is:

    1. Open Control Panel > Credential Manager.
    2. Open Windows Credentials.
    3. Remove saved credentials related to the old organization account.
    4. Restart the PC.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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