my emails are getting flag as spam, i have a premium account

For an Outlook.com premium account, the account type does not prevent messages from being filtered as spam. The practical fixes are:

1. Check whether replies from recipients are landing in their spam folder because of message content.
   • Messages can be flagged when they contain characteristics associated with spam, such as excessive links, URL shorteners, embedded scripts, or image-only content.
   • Send a simple plain-text test message first. If that arrives normally, add links or formatting back gradually.
2. Mark legitimate messages as Not junk and ask recipients to do the same.
   • This helps improve filtering accuracy for Outlook.com.
3. Add trusted addresses or domains to Safe senders and domains in Outlook.
   • In Outlook on the web: Settings > Mail > Junk email.
   • Under Safe senders and domains, select Add safe sender, enter the address or domain, then select OK and Save.
4. Review the Blocked senders and domains list.
   • In the same Junk email settings page, remove any sender or domain that was blocked by mistake.
5. If mail is being flagged on the recipient side, common causes include:
   • Email authentication failure: SPF, DKIM, or DMARC problems.
   • Poor sender reputation.
   • Message content triggers.
   • User or organization overrides, such as blocked senders lists or mail flow rules.
6. If using a custom domain for sending mail, the domain owner should verify SPF, DKIM, and DMARC are configured correctly.

If the issue is specifically with Outlook.com mail going to Junk by mistake, marking messages as Not junk and adding the sender to Safe senders are the supported end-user actions.

• Mail goes to the Junk folder by mistake
• Filter junk email and spam in Outlook
• Frequently asked questions - Anti-spam protection