I need help finding some emails from back in 2020-2022 from a company.

For Outlook.com, the self-service checks are:

1. Check Deleted Items.
   • If the messages are there, select them and choose Restore.
   • If they are not there, in Deleted Items select Recover items deleted from this folder and restore any matching messages.
   • Messages removed from Deleted Items are recoverable for 30 days.
   • Messages deleted from a child’s account can’t be recovered.
2. Check Archive.
   • Archived messages do not appear in Inbox.
   • If found, select the message and choose Move to > Inbox.
3. Check Junk Email.
   • If the message was marked as junk, select it and choose Report > Not junk.
   • Messages are automatically removed from Junk Email after 30 days and aren’t recoverable.
4. Check the Other tab if Focused Inbox is enabled.
   • If the message is there, select Move to > Move to Focused inbox.
5. Check the Filter menu above the message list.
   • Set it to All so older messages are not hidden by a filter.
6. Check Rules settings.
   • A rule or Sweep rule may have moved messages out of Inbox.
   • Rules can be viewed and edited only on a computer.

For messages from 2020–2022, recovery depends on where they went:

• If they were only moved to Archive, Junk Email, Other, or another folder, they may still be found.
• If they were removed from Deleted Items or Junk Email long ago, Outlook.com does not provide recovery beyond the documented 30-day recovery windows.
• If the mailbox was inactive long enough to be closed, Outlook.com deletes the mailbox and email.

A practical next step is to search all folders for a known sender or subject, then check Archive, Deleted Items, Junk Email, Other, filters, and rules on a computer.

References:

• Email is missing from your Outlook.com inbox