Urgent Request to Reschedule AZ-700 Exam – Expired Voucher Restriction

Dear Microsoft Credentials Support Team,

I am requesting your assistance with rescheduling my Microsoft Azure Network Engineer Associate (AZ-700) certification exam.

I originally scheduled my AZ-700 exam for September 12, 2026, using a Microsoft exam voucher. However, the voucher expired on August 18, 2026.

I would like to take the exam earlier because I have other academic and event commitments around my currently scheduled date, and I am available to take the exam on August 27 or August 29, 2026, after 10:00 PM Sri Lanka Time, depending on appointment availability.

However, when I try to reschedule my existing appointment through Pearson VUE, I receive the following error:

“The selected appointment cannot be scheduled. The registration was discounted with a voucher and the voucher has restrictions (********EBEF). The new appointment does not satisfy the following restriction: The voucher is Expired and can no longer be used.”

I understand that the voucher has expired. However, the voucher was already used when I originally registered for the exam, and my September 12 appointment is still active.

I have not cancelled my existing appointment because I do not want to lose my exam booking or voucher benefit.

Could you please help me reschedule my existing AZ-700 appointment to August 27 or August 29, 2026, after 10:00 PM (Sri Lanka Time), if an appointment is available?

If these dates are not possible, I would appreciate your guidance on how I can reschedule the existing appointment without forfeiting the voucher-backed exam registration.

I would be grateful if you could assist me with this as soon as possible, as August 27 is approaching and August 29 is also an available option for me.

I can provide my registration ID, MCID, voucher details, appointment confirmation, and a screenshot of the error if required.

Thank you for your time and assistance. I look forward to your response.

Kind regards, Karunithaa