My device ran into a problem and couldn’t be repaired. Click or press Enter to see other recovery options.

Patrick Smallze 0 Reputation points
2026-08-26T12:58:47.3466667+00:00

How do I fix my home surface pro with this on my screen

Surface | Surface Pro | Performance and maintenance
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  1. Clary-N 15,375 Reputation points Microsoft External Staff Moderator
    2026-08-27T07:04:26.8933333+00:00

    Hi Patrick Smallze,

    Have you had a chance to try the suggestions provided in the AI Answer yet? If so, could you let me know which step you reached and what happened afterward?

    If possible, please also share:

    • A photo or screenshot of the exact recovery screen you're seeing.
    • Your Surface model.
    • The Windows version that was previously installed (if you know it). You can share the winver version if you have it recorded, although I understand you may not be able to access Windows at the moment.

    In addition to the steps already suggested, if you can access Troubleshoot > Advanced options, you may also check whether System Restore, Uninstall Updates or Startup Settings (Safe Mode) are available and let me know the results.

    Also, was the Surface working normally before this occurred or did the issue begin after a Windows update, reset attempt or unexpected shutdown?

    If you can provide a screenshot of the current screen and the results of the above suggestions, I'll be happy to help narrow down the next steps.

    If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-08-26T12:59:00.6766667+00:00

    If the Surface shows Automatic Repair or a Recovery screen, use these steps in order:

    1. On the Automatic Repair screen, select Restart.
      • If Windows starts, install the latest Surface and Windows updates.
    2. If that does not work, select Advanced options > Continue.
      • This exits the recovery options and tries to continue to Windows.
      • If Windows starts, install the latest Surface and Windows updates.
    3. If the Automatic Repair screen appears again, select Advanced options > Troubleshoot > Advanced options > Startup Repair.
      • Follow the on-screen instructions so Windows can try to find and fix the problem.
      • If Windows starts, install the latest Surface and Windows updates.
    4. If the Surface freezes during Automatic Repair, use a USB recovery drive for Surface.
      • Shut down the Surface.
      • Insert the USB recovery drive into the USB port.
      • Press and hold Volume Down while pressing and releasing Power.
      • When the Surface logo appears, release Volume Down.
    5. If the device is stuck on the Recovery screen, the USB recovery drive steps are also the recommended reset path:
      • Insert the USB recovery drive.
      • Press and hold Volume Down while pressing and releasing Power.
      • Release Volume Down when the Surface logo appears.
      • Check whether Windows starts.
    6. If Windows still does not start after these steps, use a service option:
      • Send to Microsoft
      • Get in-person support
      • Self-repair if technically experienced and equipped for it
    AI-generated content may be incorrect. Read our transparency notes for more information.

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