Having huge issues trying to log onto facebook

For a Facebook account issue, recovery and appeal need to go through Facebook/Meta support.

For the security side on the PC and Microsoft account, the supported steps are:

1. Run a full malware scan on the PC before changing any passwords.
   • Open Windows Security
   • Go to Virus and threat protection
   • Select Scan options > Full scan > Scan now
   • Keep antivirus protection updated and enabled
2. Change passwords after the scan completes.
   • If the Microsoft account password may also be exposed, change it immediately.
   • If sign-in fails, use the password reset flow.
3. If sign-in verification is being blocked or codes are not arriving, try:
   • another verification method already connected to the account
   • another network such as switching between Wi‑Fi and cellular
   • waiting 24 hours before retrying, and avoid repeated attempts because that can extend the block
4. Review account security settings.
   • Check for unexpected connected accounts, forwarding, or automatic replies on the Microsoft account.
   • Turn on two-step verification where available to reduce the chance of further compromise.
5. If suspicious pop-ups or “support” messages appear, do not call the number or give remote access. Those are common tech support scams.

A “really high level” antivirus install is not the key step. The important action is to make sure antivirus is running, updated, and that a full scan is completed before password changes.

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• Troubleshoot Microsoft verification code issues
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• Protect yourself from online scams and attacks
• I have been hacked on Facebook and my Facebook has been disabled now. How can I appeal for clearance. - Microsoft Q&A