start button doesn't work on NEW PC

Question

start button doesn't work on NEW PC

w ewald 0

When I press start button with either mouse or physical button, drop down comes up, but clicking on any of the options doesn't do anything.

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2 answers

Your answer

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Answer 1

Hi, good day!

Since this is a new PC, could you let me know

What is the make and exact model of the PC? Press Windows key + R to open Run then type msinfo32

Press Enter. Please take a screenshot of the resulting window and post it in your next response.

Which Windows 11 version and OS build are you running? Press Windows key + R, type winver, and press Enter

Does the same thing happen if you press Ctrl + Alt + Delete and then select Task Manager? Also, do apps open normally from the desktop or File Explorer?

Please try to run SFC and DISM to check for any system errors and corrupted files. https://support.microsoft.com/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca Restart your computer

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

Answer 2

Try these steps in order:

Restart Windows Explorer.
- Press Ctrl + Shift + Esc to open Task Manager.
- Find Windows Explorer in the list.
- Select it, then choose Restart.
- Test the Start button again.
Check whether Windows is freezing more broadly.
- If Windows starts slowly, runs slowly, or stops responding, that points to a wider Windows responsiveness issue rather than only the Start menu.
If the Start menu still does not respond, check the Background Tasks Infrastructure Service.
- Open Services and verify Background Tasks Infrastructure Service (BrokerInfrastructure) is set to Automatic.
- This service is required for a stable Start menu.
Verify the Power Dependency Coordinator Driver (PDC) is present and running.
- Open Command Prompt and run:
```
     sc query pdc
```
- Expected result: the service shows as RUNNING.
- If PDC does not load at startup, Background Tasks Infrastructure Service can fail and affect the Start menu.
If the PC is otherwise unresponsive or the Start menu still cannot be used after these checks, use Surface-style recovery guidance only if the device is also failing to respond normally.

Warning: changing services or restoring missing driver registry entries can affect system startup. Avoid editing the registry unless there is a verified backup or installation media available.