OneNote Live Captions Add-in Error Preventing Classroom Translation Support

Hi @Heather G

Currently, I have not found any official announcement or confirmation indicating that the Live Captions add-in has been discontinued or is no longer supported. 

Just to clarify, could you please confirm whether it affects only a single user account or multiple users within your organization? 

If multiple users are affected, this may indicate a change related to the add-in service, tenant configuration, or an administrative policy applied across the environment rather than an issue with an individual user profile. 

In that case, I would recommend checking with your current school's IT Administrator to determine whether any recent policy, security, or Office add-in changes have been implemented. If the IT Administrator is unable to identify the cause, Microsoft Support may need to investigate further. A Microsoft Support Engineer can perform a remote troubleshooting session, review the tenant configuration, verify backend settings, and conduct additional diagnostics where necessary. If required, the case can be escalated to a specialized engineering team for deeper analysis. 

Reference: Get support - Microsoft 365 admin | Microsoft Learn 

Note: To create a support ticket, you need to have Microsoft 365 admin privileges and if you aren’t admin of your organization, please contact the admin of creating a new ticket. 

As a community member, I also sincerely appreciate your understanding that I do not have access to your tenant's internal environment or Microsoft's internal support tools. My role is to help guide users toward the most appropriate troubleshooting steps and support channels. While I may not have visibility into backend service data, I remain committed to assisting you to the best of my ability within my scope of support. 

If you have any additional concerns, feel free to comment below. I would be more than happy to assist. 

You can try deleting and then re-installing the add-in. Sometimes it fixes this issue. Clickling "Retry" is usually not enough