Copilot App on iOS

Question

Copilot App on iOS

lcbrady 5

I have been using the Copilot app on my iPhone with my Microsoft 365 Premium subscription for a long time without any issues. This past weekend, I received a pop-up message saying that "Chat has moved" and was prompted to download a new app.

Since then, every time I open the app, I get stuck on a screen asking me to purchase a subscription—even though I already have an active Microsoft 365 Premium subscription.

The only way I can get the app to work is to:

Sign out
Force close the app
Reopen the app
Sign back in

After I do that, Copilot works normally and all of my chat history is there. However, as soon as I close the app, the issue returns and I have to repeat the entire process.

What's especially confusing is that Copilot works perfectly on my MacBook using the same Microsoft account and subscription. The issue only occurs on my iPhone and iPad.

Has anyone else experienced this? Is there a fix, or is this a known issue with the recent app migration/update?

steven 0 Reputation points

2026-08-28T19:06:51.6366667+00:00

I am having same problem

Any one else have anything to add

Microsoft please fix this

2 answers

Your answer

steven 0 Reputation points

2026-08-28T19:06:51.6366667+00:00

I am having same problem

Any one else have anything to add

Microsoft please fix this

Answer 1

Mohammad Wasi Haider 255

Hi there,

This appears to be a licence-token caching issue following Microsoft’s recent Copilot mobile-app transition, rather than a problem with your subscription. Microsoft has documented the “Chat has moved” migration, but not this repeated purchase-screen loop as a confirmed widespread issue.

First, confirm the subscription is active at Microsoft account Services and that you are using the primary subscription holder’s account. Then delete the Copilot app completely—not “Offload App”—restart the iPhone or iPad, reinstall the latest Microsoft Copilot app from the App Store and sign in with that same account.

If the problem returns, use the app’s Help and feedback option to submit diagnostics, including the iOS and app versions. You can continue using Copilot on the web while Microsoft investigates.

Thank you, and feel free to respond back for more assistance.

lcbrady 5 Reputation points

2026-08-28T21:34:43.6566667+00:00

I have already done all of those steps, and unfortunately they did not help, which is why I made this post.

I also don't believe this is a subscription issue, because my Microsoft 365 Premium subscription is working correctly on my MacBook using the same account. The problem only occurs on my iPhone and iPad.

At this point, it seems more like the iOS/iPadOS app is not properly recognizing my subscription or sign-in state. Has anyone found a solution beyond the standard troubleshooting steps?

Answer 2

zemo 10

Still not working. I’ve removed the app three times, signed in and out multiple times and rebooted 5 times still not working!!!!!!

steven 0 Reputation points

2026-09-16T14:26:34.4266667+00:00

I believe Microsoft fix the problem with a update

Things seem to work on iPhone IOS with copilot 2.114 on IOS 26.7

iPad still does NOT work

I do not have information on android

Hope this helps
lcbrady 5 Reputation points

2026-09-16T17:36:22.6166667+00:00

I confirmed my version (which was already 2.114), signed out, deleted the app, and reinstalled and I’m still having the same issue… very frustrating
zemo 10 Reputation points

2026-09-16T18:16:37.7266667+00:00

Same condition here as well.
zemo 10 Reputation points

2026-09-16T18:18:07.76+00:00

I’ve fully deleted the app numerous times and rebooted more times than I can recall. I pay yearly so I KNOW MY subscription is valid!!
lcbrady 5 Reputation points

2026-09-16T18:43:02.5033333+00:00

Exact same here…. The fact that we pay and can’t use it is so irritating
zemo 10 Reputation points

2026-09-16T18:46:33.3733333+00:00

And yet somehow, it’s our fault and either we don’t know how to use our devices or and not able to confirm we are subscribed and know how to use the right account. : )
lcbrady 5 Reputation points

2026-09-16T20:57:34.3666667+00:00

100% and not like we had been using it with now issues up until they changed something!!!
zemo 10 Reputation points

2026-09-18T12:02:58.7466667+00:00

Are we ever going to get an update and response on a fix for this? Very frustrating that I can’t use the app
lcbrady 5 Reputation points

2026-09-18T12:20:38.2666667+00:00

I agree… I did find a work-around but it is annoying AF…
steven 0 Reputation points

2026-09-18T12:26:27.5033333+00:00
it seems to be working as of copilot 2**.114.**26091053 ?

my iPad just started working by itself the other day?

try making sure you are updated to that specific edition

try reseting by going to: Apple settings---apps---copilot---reset copilot and trying one or multiple of the toggle options - try clicking on the ad to start a free trial but stop short of acutely starting the free trial

i understand the frustration
zemo 10 Reputation points

2026-09-18T13:52:16.9633333+00:00

As recent as this morning it wasn’t working and wouldn’t allow direct usage in the app. I’ve uninstalled/rebooted/reinstalled and prayed more times than I can count. If it’s just me,? Cool I get it but this was widespread. I’ll try later this morning
lcbrady 5 Reputation points

2026-09-18T21:39:54.2133333+00:00

I’m going to keep trying once a week…

so maybe tomorrow it will work