I have a B1MS Postgresql server which I have had for a few years on my subscription, I am being billed, but it is not visible on my Azure dashboard or in the CLI, but I can see it in usage and of course billing.

Question

I have a B1MS Postgresql server which I have had for a few years on my subscription, I am being billed, but it is not visible on my Azure dashboard or in the CLI, but I can see it in usage and of course billing.

Charles Hunt 20

I have had a B1MS postgresql server for about 3 years and the project it was assigned to has been on hold for a while. I have been getting reminders from MS that the version of the database will soon be EOL and will need extended support to continue using it. However, I am unsable to see it on the Azure control surface or see it on the CLI.

I can see usage entries for the most recent period:

az consumption usage list --start-date 2026-08-01 --end-date 2026-08-31 -o table --query "[?product != null && starts_with(product, 'Azure Database for PostgreSQL Flexible Server Burstable BS Series Compute - B1MS - UK South')]"

But if I try and see it using az resource I get nothing.

az resource list --all --query "[?type=='Microsoft.DBforPostgreSQL/flexibleServers'].[name,resourceGroup,location,id]" -o table

The resource is also no where to be found on the azure web based console. Since extra charges are coming and I no longer need it, I would like to upgrade it or perhaps even remove it. I have tried all morning to try and get to the bottom of this but I cannot seem to get a handle on it. Although I did manage to download an XLSX from the billing feature, and I do have the ResourceId.

The resourceId looks like this (redacted):

/subscriptions/b11a4084-XXX-XXX-XXX-XXXXX67/resourcegroups/rg_XXXXXXXXXXXX_cloud/providers/microsoft.dbforpostgresql/flexibleservers/XXXpostgresql02

Update: I managed to find a link to the resource, but I get a Resource not found : 404.

I need a way to remove it from the billing system ASAP!

I would really appreciate any help, I have tried raising a ticket but get sent in a circular path because I only have a basic Azure subscription.

Himaja Y 375 Reputation points Microsoft External Staff Moderator

2026-08-27T08:48:12.0433333+00:00

Hi @Charles Hunt ,

I hope you had a chance to review the information shared earlier, and I hope this information has been helpful! If you still have questions, please let us know what is needed in the comments so the question can be answered.
Charles Hunt 20 Reputation points

2026-08-27T08:58:23.5866667+00:00
@Himaja Y Thank you for your help, The resource group still existed and the resource "deletion" did not show in the activity log. I was able to locate the resourceId and which when referenced in the Azure console responded with a 404 not found error. It seems the most likely reason for this "failure" is that the resource may be been migrated between subscriptions (under the same account) and this migration did not "complete" correctly. Although obviously it IS being billed onto the "target" subscription, but no longer viewable in the UI/CLI.

I have now raised a ticket with support and I expect this to be resolved via that route via an Azure engineer,

Answer accepted by question author

TP 163.1K Volunteer Moderator

Hi Charles,

1. Have you checked Activity log to see if you previously deleted your server, but for some reason billing is "stuck"? Please keep in mind Activity Log only goes back 90 days by default.

2. Does the resource group "rg_XXXXXXXXXXXX_cloud" still exist?

To check Activity log, please navigate to below link:

https://portal.azure.com/#view/Microsoft_Azure_Monitoring/AzureMonitoringBrowseBlade/~/activityLog

At the top, click Add filter, select Resource type, click on dropdown to choose types, wait for it to populate, then enter postgre in filter box. Select Azure Database for PostgreSQL flexible servers

User's image

At the top, click on TImespan, select Custom, click on Start time and change it to 90 days in the past (e.g. 2026-05-28), click Apply

User's image

In the results, look for Delete PostgreSQL server operation, similar to below:

User's image

If you find entry where you deleted the server, take screenshots of details and download activity log to csv file so that you can provide these to billing support engineer. Open .csv file in Notepad and make sure it has entries you expect so that you keep them for your records.

I can provide you with instructions for creating billing support case to avoid endless loop if necessary. First I want to see if we can delete your server or if it was already deleted.

Please reply back with answer to my question and whether or not you found evidence that the server was deleted in the past.

Thanks.

-TP

Charles Hunt 20 Reputation points

2026-08-25T16:20:18.3666667+00:00

There is no delete Postgresql Server entry in the logs. There are only a few notifications

This is the entire last 90 days of logging.
TP 163.1K Reputation points Volunteer Moderator

2026-08-25T16:34:26.92+00:00

If you click into details of those, do they reference your specific server at all, or are they just generic health events with no mention of your server?

Does the resource group you referenced in your question still exist? If not, please create it using same exact spelling and region it was in before.

Once resource group exists, try navigating directly to your server using the full link, as well as try deleting your server in Azure Cloud Shell using az postgres flexible-server delete command

Additionally, do you see any reference to your server in Resource explorer?

Thanks.
Charles Hunt 20 Reputation points

2026-08-25T17:02:41.7866667+00:00

Yes, the JSON output does have references to the specific resourceId.

The resource group exists and hasn't been deleted/recreated.

I do suspect that at one point the resource was transferred from one subscription to another, as I used to have MAPS until it was discontinued in 2025 and I think needed to transfer resources into my PAYG subscription.
TP 163.1K Reputation points Volunteer Moderator

2026-08-25T17:14:52.4033333+00:00

Okay, if you moved it that might explain why it has gone haywire. Nothing shows up in the other subscription, or maybe you deleted that subscription?

Below are instructions for creating billing support request while not getting stuck in loop. In #2 I show screenshot for refund, which is not your scenario so you will need to pick something else. Exactly what to choose may be difficult since this is unique.

You may need to choose something "incorrect" just to get case open and then explain what is happening.

Key is #3. DO NOT click on any solutions, click on Return to support request so you can continue creating ticket.

1. To start the process, please navigate to below link:

https://portal.azure.com/#create/Microsoft.Support

2. Issue type: Billing, Problem type: <choose>, Problem subtype: <choose most appropriate>, similar to below screenshot:

3. Click Next. There will be a delay, then some Solutions will be displayed. DO NOT CLICK on any of these, instead click Return to support request in upper left corner.

4. Click Next to advance to Additional details tab. For Issue Category, select Azure - Billing Issue, if you don't have paid support plan choose Basic, continue filling out form, click Next, review information, click Create to submit case. You should receive an automated email within minutes and be contacted by support within 1 business day.
Charles Hunt 20 Reputation points

2026-08-26T13:30:46.7433333+00:00

Thank you. I have raised the ticket as you outlined.

1 additional answer

Your answer

Himaja Y 375 Reputation points Microsoft External Staff Moderator

2026-08-27T08:48:12.0433333+00:00

Hi @Charles Hunt ,

I hope you had a chance to review the information shared earlier, and I hope this information has been helpful! If you still have questions, please let us know what is needed in the comments so the question can be answered.
Charles Hunt 20 Reputation points

2026-08-27T08:58:23.5866667+00:00

@Himaja Y Thank you for your help, The resource group still existed and the resource "deletion" did not show in the activity log. I was able to locate the resourceId and which when referenced in the Azure console responded with a 404 not found error. It seems the most likely reason for this "failure" is that the resource may be been migrated between subscriptions (under the same account) and this migration did not "complete" correctly. Although obviously it IS being billed onto the "target" subscription, but no longer viewable in the UI/CLI.

I have now raised a ticket with support and I expect this to be resolved via that route via an Azure engineer,
Charles Hunt 20 Reputation points

2026-08-25T16:20:18.3666667+00:00

There is no delete Postgresql Server entry in the logs. There are only a few notifications

This is the entire last 90 days of logging.
TP 163.1K Reputation points Volunteer Moderator

2026-08-25T16:34:26.92+00:00

If you click into details of those, do they reference your specific server at all, or are they just generic health events with no mention of your server?

Does the resource group you referenced in your question still exist? If not, please create it using same exact spelling and region it was in before.

Once resource group exists, try navigating directly to your server using the full link, as well as try deleting your server in Azure Cloud Shell using az postgres flexible-server delete command

Additionally, do you see any reference to your server in Resource explorer?

Thanks.
Charles Hunt 20 Reputation points

2026-08-25T17:02:41.7866667+00:00

Yes, the JSON output does have references to the specific resourceId.

The resource group exists and hasn't been deleted/recreated.

I do suspect that at one point the resource was transferred from one subscription to another, as I used to have MAPS until it was discontinued in 2025 and I think needed to transfer resources into my PAYG subscription.
TP 163.1K Reputation points Volunteer Moderator

2026-08-25T17:14:52.4033333+00:00

Okay, if you moved it that might explain why it has gone haywire. Nothing shows up in the other subscription, or maybe you deleted that subscription?

Below are instructions for creating billing support request while not getting stuck in loop. In #2 I show screenshot for refund, which is not your scenario so you will need to pick something else. Exactly what to choose may be difficult since this is unique.

You may need to choose something "incorrect" just to get case open and then explain what is happening.

Key is #3. DO NOT click on any solutions, click on Return to support request so you can continue creating ticket.

1. To start the process, please navigate to below link:

https://portal.azure.com/#create/Microsoft.Support

2. Issue type: Billing, Problem type: <choose>, Problem subtype: <choose most appropriate>, similar to below screenshot:

3. Click Next. There will be a delay, then some Solutions will be displayed. DO NOT CLICK on any of these, instead click Return to support request in upper left corner.

4. Click Next to advance to Additional details tab. For Issue Category, select Azure - Billing Issue, if you don't have paid support plan choose Basic, continue filling out form, click Next, review information, click Create to submit case. You should receive an automated email within minutes and be contacted by support within 1 business day.
Charles Hunt 20 Reputation points

2026-08-26T13:30:46.7433333+00:00

Thank you. I have raised the ticket as you outlined.

Answer 1

Hi @Charles Hunt ,

Thank you for the update.

To help narrow down the cause, could you please check the following:

Does the resource group referenced in the Resource ID (rg_XXXXXXXXXXXX_cloud) still exist?
Have you reviewed the Azure Activity Log for any Delete PostgreSQL Server operations within the last 90 days?

You can filter the Activity Log by Azure Database for PostgreSQL Flexible Server and review any delete events. If a deletion is found, please save the activity details, as they will be helpful when working with Azure Billing Support.

If no deletion record exists and the resource still generates charges while returning a 404 Resource Not Found error, this may indicate a backend resource or billing inconsistency that requires investigation by Microsoft Support.

Please let us know what you find, and we'll be happy to assist further.