I m hvin trouble with m kebord. mn Kes re not resondin s ou cn see

Jonathan Howard 0 Reputation points
2026-08-25T00:21:38.4266667+00:00

I have microsoft surface 7 nd s ou cn see, i m having trouble with keys not responding I tried ll the dinostics nd nothin hs worked;

Surface | Surface Pro | Performance and maintenance
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  1. AI answer

    2026-08-25T00:21:55.53+00:00

    Since diagnostics already did not help, use the Surface keyboard checks that separate a Windows problem from a hardware problem:

    1. Open the Surface app.
      • Expand Help & support.
      • Check for updates.
      • If updates are available, select Check for updates and install them.
    2. Confirm whether the keyboard is still electrically responding.
      • Press the Caps key and Fn key a few times.
      • If the LED lights do not turn on, that points to a hardware issue.
      • If the LEDs turn on, continue with the UEFI test below.
    3. Test the keyboard in UEFI.
      • Turn off the Surface and wait 10 seconds.
      • Press and hold Volume Up.
      • While holding Volume Up, press and release Power.
      • Keep holding Volume Up until the UEFI screen appears.
      • Try the arrow keys there.
    4. Interpret the result.
      • If the keys work in UEFI but not in Windows: the issue is likely Windows/software related. Use Start > type reset > Reset this PC > Keep my files > Cloud download. Note: this reinstalls Windows, keeps personal files and apps that came with the PC, but removes apps, drivers, and settings changes that were added later.
      • If the keys do not work in UEFI: that points to a hardware problem.
    5. If the keyboard still fails:
      • In the Surface app, select Get help and describe the problem.
      • If the LEDs do not turn on or the keyboard fails in UEFI, submit a service order for the device.

    If the problem is only that typed characters do not match what appears on screen, also check Start > Settings > Time & language > Region & language and make sure the keyboard input language matches the display language.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Jonathan Howard 0 Reputation points
    2026-08-25T00:26:19.5133333+00:00

    WHEN pressnc Caps and FN, the LED lihts did not turn on

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  3. S.Sengupta 32,031 Reputation points MVP Volunteer Moderator
    2026-08-25T01:41:37.9333333+00:00

    Shut down.

    Hold Volume Up.

    Press and release the Power button.

    Keep holding Volume Up until the Surface logo/UEFI appears.

    Test the keyboard there.

    Test Caps Lock in UEFI

    If the Caps Lock/Fn indicators still don't respond in UEFI, Windows/drivers are very unlikely to be the cause.

    That would strongly suggest the keyboard/keyboard controller or its connection is faulty.

    Check whether the keyboard works before Windows loads

    If it works normally in UEFI but stops working once Windows starts, then we should investigate Windows/firmware/driver/software.

    If it doesn't work even in UEFI, I'd focus on hardware/service, rather than repeatedly reinstalling drivers.

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