viral Entra ID tenant

Mary Carroll 0 Reputation points
2026-08-24T15:18:49.2033333+00:00

Personal Microsoft account appears to have a duplicate Work/School identity in a viral Entra ID tenant. A Microsoft support agent previously confirmed the issue but the escalation was never completed. New Outlook now fails with INVALIDCREDENTIALS_INTERACTIONREQUIRED. How can a consumer user get this escalated to the Entra ID identity team?

Microsoft Security | Microsoft Entra | Microsoft Entra ID
0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.