PC says I am connected to network, and that I have internet access, but internet isn't working. I've tried everything I know! How can I fix this? Windows 10

Gaby 0 Reputation points
2026-08-24T14:20:25.8933333+00:00

It works perfectly on all other devices that are connected to the same network, this is the only device connected via Ethernet, though.

On my PC it says I am connected, and have internet access, but it's not working.

This has happened about 5-7 times in a month now. Usually it just randomly starts working again after few hours, but now it's been off for almost 24 hours.

What I've tried:

  • Restarting the router. It fixes the problem for about 2 minutes, but then it's gone again.
  • Running commands suggested by AI, such as ipconfig/release, ipconfic/renew, netsh winsock reset, ping 8.8.8.8 space -t. But there has been no luck there.
  • Searched for Network Adapter driver updates, but I had the latest installed.
  • Tried USB tethering(i think thats what is called?) from my phone that uses the same network. And that works. It's not exactly what i consider a fix though, because it's obviously not as fast as using the Ethernet cable.

What else can I try? The fact that it works on all my other devices, and that this keeps happening, and randomly works again at some later point confuses me. I don't know much about technology, so everything I've tried has been suggested from my brother who has a little more knowledge, or suggested by AI.

Windows for home | Windows 10 | Internet and connectivity
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. franco d'esaro 25,086 Reputation points Volunteer Moderator
    2026-08-24T15:22:54.74+00:00

    Hi Gaby.

    First, check that the network cable is securely plugged in on both ends. Then try unplugging and replugging it, or replace it if necessary.

    Is the computer's network cable plugged into the LAN wall socket or directly into the router's Ethernet port? Are the router and computer in the same room, or are they in different rooms or on different floors of the house?

    Please specify the exact model of your computer or your motherboard, or go to Start, type msinfo in the search box, and attach a screenshot of the System Information page.

    Right-click the Start button > Device Manager, expand Network Adapters, and post a screenshot.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.