Was never sent voucher claim code with purchase

Question

Was never sent voucher claim code with purchase

n2history 0

I did not receive the promised voucher claim code with this Surface Pro purchase ~30 days ago). I tried calling support, but the MS phone system is beyond horrible, and the only human I was able to speak with hung up on me after I told him the 'https://electronics.sony.com/microsoft' voucher redemption form required the claim code I was not given.

I would appreciate getting connected with someone who can help me resolve this issue.

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Answer 1

Ian-T 10,275 Microsoft External Staff Moderator

Hi n2history

I understand that you are having trouble reaching out to support about the promotional offer where you buy a Surface Pro through Microsoft.com website, you'll get the Sony WH-1000XM6

Please kindly check your junk mail, inbox and spam folders from ******@notice.microsoft.com once again for the voucher

Please also note that the headphones are while supplies last - availability is limited and the redemption and fulfillment are owned by Sony, not Microsoft. With that said, for any questions about redemption status, delivery, or issues with the headphones, you’ll need to contact Sony Customer Support at https://electronics.sony.com/microsoft

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thank you for your understanding

n2history 0 Reputation points

2026-08-27T18:40:05.6966667+00:00

Ian, thank you for your response. Yes, I have looked for @notice.microsoft.com email messages across all Outlook folders with the only message saying "thank you for your purchase" but nothing about the voucher. Most recently, I was able to get a human on the phone last night at Microsoft Surface sales support and then was on hold for over an hour waiting for them to come back on before I gave up.

What would be terrific is to get someone on the phone or via direct email who can help with this.
Ian-T 10,275 Reputation points Microsoft External Staff Moderator

2026-08-27T23:18:36.17+00:00

Hi, thanks for the update.

I wish I could directly help you with this but unfortunately my role is limited to intervening the system.

Please feel free to also check out the Sony Customer Support above and contact them about this issue as well.

Appreciate your understanding and time. Hope you have a good day