Azure for Students verification fails with “You do not have access” and AADSTS50020

Hello Microsoft Support,

I am a full-time university student in Pakistan and I am trying to activate Azure for Students.

During the Azure for Students signup/verification process, I receive this message:

“You do not have access. Sorry but our systems are detecting a problem with your account and are unable to validate your access.”

I currently do not have an Azure subscription, so I cannot create a normal Azure support request.

When I tried to access the Azure Support portal, I received the following authentication error:

AADSTS50020: User account from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'Microsoft_Azure_SupportPortalExtension' in that tenant. The account needs to be added as an external user in the tenant first.

The support portal therefore redirects me back to the tenant/sign-in error and I cannot contact Azure Support through the normal subscription support route.

I have already tried:

A normal browser session

A fresh/incognito browser session

Signing in again with my Microsoft account

Retrying the Azure for Students verification

The same “You do not have access” error continues to appear.

I am requesting assistance with the Azure for Students eligibility/verification issue and, if possible, an investigation of why my account cannot complete the student offer activation.

I can provide my student enrollment documentation and screenshots of the errors if required.

Error: AADSTS50020
Application: Microsoft_Azure_SupportPortalExtension
Tenant: Microsoft Services
Timestamp UTC: 2026-08-24T07:43:12Z

Thank you.