unable to send and receive emails

Sanjay Tiwari 0 Reputation points
2026-08-24T05:25:47.27+00:00

Often unable to send and receive emails and restart the app even without rebooting my laptop

Windows for home | Other | Email and communications
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  1. GsN5034 - IA 76,990 Reputation points Independent Advisor
    2026-08-24T06:12:04.88+00:00

    Hello, thank you for reaching out.

    1. May I know whether you’re able to send and receive emails when you access your account online through a web browser?

    https://outlook.live.com/

    1. Are you using a personal Microsoft account or a work/school account?
    2. Are you using Classic Outlook or New Outlook?

    Since you can send and receive emails normally after restarting the Outlook app, it appears the issue may be specific to the app.

    Have you tried signing out of Outlook and signing back in with your account? Also, have you tried resetting or repairing the Outlook app?

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  2. AI answer

    2026-08-24T05:26:08.2133333+00:00

    For intermittent send/receive problems that clear after restarting Outlook, use this order:

    1. Check Outlook’s connection state.
      • In Outlook, look at the status bar at the bottom.
      • If it shows Disconnected, Working Offline, or Trying to connect..., Outlook is not reaching the mail server.
      • Go to Send/Receive and select Work Offline to switch back online if needed, then try Send/Receive again.
    2. Check internet connectivity.
      • Open a browser and confirm normal web access.
      • If the connection is unstable, Outlook can stop sending and receiving until the app is restarted.
    3. If the issue started after a password change, update the saved password.
      • In new Outlook, select the email account name.
      • When prompted, select Continue and sign in with the new password.
      • If the provider requires an app password, generate it with the email provider and use that in Outlook.
    4. Check for a stuck large message.
      • Open Outbox.
      • Start with the oldest unsent message.
      • If it has a large attachment, remove it and resend with a smaller file or a link instead.
      • For Outlook.com, attachments larger than 25 MB cannot be sent.
    5. Test Outlook without add-ins.
      • Press the Windows key, type outlook.exe /safe, and press Enter.
      • If sending and receiving works in safe mode, an add-in may be blocking Outlook.
    6. Repair Outlook.
      • Repairing the Office application can resolve send/receive issues.
      • This may take up to about 30 minutes.
    7. Repair the Outlook profile.
      • If restarting the app temporarily fixes the issue, the Outlook profile may be damaged.
      • Repair the profile, or create a new one if needed.
    8. If using Outlook.com, also check mailbox/storage limits.
      • If Microsoft cloud storage is full, email cannot be sent or received.
      • Messages sent during that time can bounce back and are unrecoverable.

    If the problem happens only on the laptop while mail continues to work on the phone, that points more to the Outlook app, profile, add-ins, or local connectivity on the laptop rather than the mailbox itself.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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