How does my husband sign up for GroupMe without being connected to me

Kathy Steinman 0 Reputation points
2026-08-24T00:07:48.85+00:00

I am the administrator for the Elbrus Group Me. My husband lost his GroupMe notifications and I tried to sign him up again. But his account is connected to mine. He’s deleted the app and has added it again. He has set it up from his phone with his number and when he sends a message it says it came from me.

GroupMe | Chat group
GroupMe | Chat group

A customizable group messaging space within the GroupMe app, designed for seamless communication among friends, classmates, teams, or communities.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. IGYQ 22,045 Reputation points Independent Advisor
    2026-08-24T15:31:30.18+00:00

    Hi!

    Welcome to the Microsoft Q&A forum.

    There is one particular test that can help us solve this issue. First, you need to sign out his account.

    On your husband's phone:

    1. Open GroupMe.
    2. Go to More/Profile → Settings.
    3. Scroll right down and choose Sign out.

    Note: Simply deleting and reinstalling the app does not necessarily get you out of the underlying account.

    Next, In his phone after logging out, he should go to the ‘Forgot password?’ section and type in his mobile phone number.

    If GroupMe tells him that his phone number is tied to an account and the password reset email comes to your email address, then we know the source of the issue.

    Was this answer helpful?

    0 comments
  2. Kathy Steinman 0 Reputation points
    2026-08-24T00:27:01.25+00:00

    He was still unable to sign in except from my account

    Was this answer helpful?

    0 comments

  3. AI answer

    2026-08-24T00:08:02.9+00:00

    GroupMe accounts are tied to the sign-in method and mobile number used for that account. A mobile number can be associated with only one account, and a phone number is required when creating a new account.

    If messages sent from his phone appear as coming from the administrator account, the app is likely signed in to the wrong existing account rather than a separate new one.

    Try this end-to-end:

    1. Fully sign out or uninstall GroupMe from his phone.
    2. Reinstall GroupMe and open it.
    3. During setup, make sure he signs in with his own credentials, not the administrator account credentials.
      • He can use Sign in with Microsoft if that is his own Microsoft account.
      • If he previously used Facebook, GroupMe no longer supports the Facebook login button. In that case, sign in with the email address associated with his Facebook account, then use Forgot Password if needed.
    4. Enter his own phone number and complete the PIN verification.
    5. If GroupMe says There is already an account with this phone number, that means his number is already attached to an existing account. In that case, sign in to that existing account instead of creating a new one.
    6. If sign-in fails or hangs, force-close and reopen the app, update to the latest version, or try signing in on the web at groupme.com.
    7. If the account still appears linked incorrectly, reset the password at forgot_password using each email address he may have used.
    8. If none of those email addresses work, contact GroupMe support and include his phone number and any email addresses that may be associated with his account.

    If the goal is a completely separate GroupMe identity from the administrator account, the key requirement is that he must sign in with his own account credentials and his own mobile number.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.