i cannot login into outlook on computer, but I can receive emails on my phone.

Question

i cannot login into outlook on computer, but I can receive emails on my phone.

JASON FARRAR 25

I do not have a problem getting emails on my phone or on the website. but on the outlook app I cannot even login in on computer. I have tried repairing, uninstalling outlook and Microsoft 365 then reinstalling it. I know the password is correct cause I can login into Microsoft 365. any ideas?

thank you..

JASON FARRAR 25 Reputation points

2026-08-23T20:37:07.52+00:00

I cannot get into outlook to do any of this. That is the issue here?
John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-08-23T21:08:13.7733333+00:00
Hi, @JASON FARRAR

To help narrow down the issue:

What exactly happens when you try to sign in to Outlook on the computer? Please provide the exact error message or error code.

Are you using Classic Outlook or the New Outlook app?

Is the email address an Outlook.com/Hotmail account, or is it from another provider such as Gmail, Yahoo, or your internet provider?

If possible, you can also attach a screenshot of the error, but please hide your email address or any personal information.

Thanks!
JASON FARRAR 25 Reputation points

2026-08-23T21:56:04.5233333+00:00

Hi John,

when i try to login in it says can't connect with provider. My provider is through spectrum, and I was originally using classic, which is what I prefer. But it looks like it is trying to use the new outlook. see pic below.

Answer accepted by question author

John Jefferson Doyon 86,990 Independent Advisor

Hi John, when i try to login in it says can't connect with provider. My provider is through spectrum, and I was originally using classic, which is what I prefer. But it looks like it is trying to use the new outlook. see pic below.

Thanks for the screenshot. That explains it. You are currently being taken into New Outlook, even though you were previously using Classic Outlook.

Currently, the switch back option from New Outlook to Classic Outlook may no longer appear for some users because Microsoft has been gradually removing or disabling it.

To use Classic Outlook again, you may need to uninstall the New Outlook app first, then download and install Classic Outlook.

You can get it here: https://support.microsoft.com/office/install-or-reinstall-classic-outlook-on-a-windows-pc-5c94902b-31a5-4274-abb0-b07f4661edf5

Adjust the language if needed, then click "Download" to get the installer.

Once Classic Outlook is installed, try adding your Spectrum account again.

Let me know how it goes.

Thanks!

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JASON FARRAR 25 Reputation points

2026-08-23T20:37:07.52+00:00

I cannot get into outlook to do any of this. That is the issue here?
John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-08-23T21:08:13.7733333+00:00

Hi, @JASON FARRAR

To help narrow down the issue:

What exactly happens when you try to sign in to Outlook on the computer? Please provide the exact error message or error code.

Are you using Classic Outlook or the New Outlook app?

Is the email address an Outlook.com/Hotmail account, or is it from another provider such as Gmail, Yahoo, or your internet provider?

If possible, you can also attach a screenshot of the error, but please hide your email address or any personal information.

Thanks!
JASON FARRAR 25 Reputation points

2026-08-23T21:56:04.5233333+00:00

Hi John,

when i try to login in it says can't connect with provider. My provider is through spectrum, and I was originally using classic, which is what I prefer. But it looks like it is trying to use the new outlook. see pic below.

Answer 1

JASON FARRAR 25

Hi John

Sorry for late reply, but that worked. Thank you for taking the time out to help me. Have a great weekend. Thx...

John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-08-28T22:16:42.3633333+00:00

Glad to assist! Have a great weekend as well!