Some laptop keys are not working, unable to reset the PC, and unable to run Windows update

Sayyed yasir 0 Reputation points
2026-08-23T10:56:21.2866667+00:00

Hi! I already contacted Windows tech support and redirect me here since I am under Windows Insider programme.

The Windows tech support did some troubleshooting before redirecting me here.

First, when opening the task manager and click anything, it would not work

when opening cmd, it would also not type anything even using on-screen keyboard

Then he check it is caused by Insider program due to not stable.

Kindly assist me with this issue, because there is possibility that the Windows corrupted for Insider programme. Thanks

Windows Insider program | Windows Insider preview | Performance and maintenance
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  1. AI answer

    2026-08-23T10:57:24.6066667+00:00

    Since this is a Windows Insider Preview build issue, use this recovery path:

    1. Check whether the issue is already known for the current Insider build.
      • Review the Windows Insider flight blog posts for known issues.
    2. Check for a newer build.
      • Go to Settings > Windows Update and select Check for updates.
      • A newer Insider build may contain a fix.
    3. File feedback in Feedback Hub.
      • Open Feedback Hub and report the issue.
      • Include as many details, screenshots, and logs as possible.
    4. If the device is too unstable to use normally, recover the PC.
      • Go to Settings > System > Recovery.
      • Under Reset this PC, select Get started.
      • If reset gets stuck, choose the cloud download option instead of local. This is a known issue on some Insider builds.
      • Risk: resetting or reinstalling Windows can remove apps, drivers, and settings. Back up important files first.
    5. If the problem started after the current Insider build and the previous build worked, roll back.
      • Go to Settings > System > Recovery.
      • Under Go back to the previous version of Windows 11, select Get started.
      • This is available for up to 10 days after installing the update, or until the next build is installed.
    6. If reset or rollback is not possible, do a clean installation using an ISO.
      • This is the fresh-start option for moving to a different Insider Preview build or the latest Windows 11 version.
      • Risk: a clean install removes installed apps and requires reinstalling Windows.

    The supported Insider guidance for unstable preview builds is: check known issues, check for updates, submit feedback, then recover by reset, rollback, or clean install if needed.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. CrazyKats 19,245 Reputation points Volunteer Moderator
    2026-08-23T12:56:41.4333333+00:00

    Hi Sayyed,

    Which Insider build are you on?

    Use WIN+R, type winver for the build #.

    Have you tried doing a Repair Reinstall?

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  3. Sayyed yasir 0 Reputation points
    2026-08-23T19:29:06.9433333+00:00

    Whatever you have told us about your options The option you have told me fixes our problem. I used the window update option but it did not work on my laptop. I chose the reinstall option.

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  4. CrazyKats 19,245 Reputation points Volunteer Moderator
    2026-08-23T19:30:48.6+00:00

    Hi Sayyed,

    Glad the Reinstall worked.

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  5. Sayyed yasir 0 Reputation points
    2026-08-23T19:34:36.52+00:00

    Cli51228

    Click. I am not able to do this

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