Urgent Help Needed – Please Reschedule My SC-200 Exam (Voucher Expired, Family Emergency)

Dear Microsoft Learn Support Team,

I hope you are doing well. I am writing this email with very heavy heart and I really need your kind help and understanding in this difficult situation.

I am Abdullah Mushtaq, and I redeemed AI Skills Fest Voucher (R2), Voucher Code: MSAIC****C, which was given to me for SC-200 exam. I scheduled my exam already, but now I am facing a very serious family problem.

One of my close blood relative is very very ill right now, and I have to travel almost 700 km to another city to be with my family in this hard time. This is not something I am choosing, it is emergency and I cannot ignore my family when they need me most. I am sure you can understand, family always comes first, and right now my heart and mind is not even on exam, it is on my relative's health.

Because of this sudden situation, I am not able to sit for my SC-200 exam on the scheduled date. I tried to reschedule it myself on Pearson VUE, but it is showing me that my voucher has expired, so I am not able to change the date by myself. That is why I am reaching out to you directly, because I believe only Microsoft team can help me fix this from your side.

I am not asking for refund or anything extra, I am only requesting you kindly to please reschedule my exam date to a later time when I can properly prepare and give my best, once my family situation becomes little normal. I have worked hard for this certification and it means a lot to me for my career, and I really do not want to lose this opportunity just because of unfortunate timing.

I am attaching screenshots of my voucher details and the error message I am getting while trying to reschedule, so you can see the full situation clearly. My email which I used to sign in to Microsoft Learn is also same as this one I am writing from.

I will be truly, truly thankful if your team can look into this with kindness and help me reschedule my exam. This small help from your side will mean so much to me in this hard time.

Thank you so much for your time and understanding. Waiting for your kind response.

With respect and hope,

Abdullah Muhammad Mushtaq

******@hotmail.com