My esu enrolment has disappeared

Jerry 0 Reputation points
2026-08-23T10:23:36.29+00:00

I was enrolled in the Windows 10 ESU scheme, but suddenly this has vanished from my update screen. How do I reinstate?

The enroll now prompt is not there.

Windows for home | Windows 10 | Extended Security Update (ESU)
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  1. DaveM121 929.6K Reputation points Independent Advisor
    2026-08-23T10:59:50.91+00:00

    Click your Start Button, type regedit and hit Enter to open the Registry Editor.

    Click View and make sure 'Address Bar' is turned on.

    Paste this into the Address Bar at the top and hit Enter.

    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows

    In the left pane, is there a sub-folder (Key) of Windows named consumer ESU

    If so, select that folder (key).

    Please provide a screenshot of that Registry Editor page.

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  2. Jerry 0 Reputation points
    2026-08-24T08:40:41.1633333+00:00

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    Thanks for this, I do not have a separate folder, just this.

    If its any help, I also currently have an update that is stuck at 20%

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  3. Jerry 0 Reputation points
    2026-08-24T08:43:25.5433333+00:00

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    Thanks for this, I do not have a separate folder, just this.

    If its any help, I currently have an update that is stuck at 20%

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  4. DaveM121 929.6K Reputation points Independent Advisor
    2026-08-24T09:36:36.47+00:00

    Thank you for that information.

    1

    Click your Start Button, type winver and hit Enter

    Please provide a screenshot of the resulting dialog.

    2

    Open the Settings App

    Go to Windows Updates

    Please provide a screenshot of that window showing the update that is failing.

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  5. Jerry 0 Reputation points
    2026-08-24T13:39:50.27+00:00
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    Many Thanks

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