Why is my robux gift card taking longer to process than usual.

Kishrell Asuncion 20 Reputation points
2026-08-23T06:11:49.54+00:00

Good Day! I have already redeemed a 1050 points of robux gift card but its taking longer than usual. I have experienced redeeming points for the past few months or years with robux gift card but its not unusually long to process mostly are few minutes only.

My points have been deducted from the system. I have searched multiple causes on what to do. It’s also not popping up on order history of ng microsoft account.

I hope you can help me resolve this matter as soon as possible. Thank you.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

0 comments
Answer accepted by question author
John Jefferson Doyon 87,160 Reputation points Independent Advisor
2026-08-23T06:47:59.22+00:00

Hi, @Kishrell Asuncion

I'm a Rewards user as well. Normally it can take up to 24 - 48 hours depending on the volume of users claiming the particular gift card. Please continue to monitor the progress from time to time here: https://rewards.bing.com/redeem/orderhistory as emails can be delayed as well.

I suggest waiting at least 12 hours before contacting support here: https://rewards.bing.com/support

If you have any further questions or concerns, please let me know.

Click "Add comment" to let me know.

Thanks!

Was this answer helpful?

2 people found this answer helpful.
0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-08-23T06:12:01.4533333+00:00

    Microsoft Rewards orders can take up to 24 hours to process, even if they usually arrive within a few minutes.

    Since the points were already deducted, check the order in the Rewards dashboard:

    1. Sign in to the Rewards page with the same Microsoft account used for redemption.
    2. Select Redeem > Order history.
    3. Look under Status for the Robux gift card order.
    4. If the order appears, use Order Details to get the code or Resend to send the confirmation email again.
    5. Also check the confirmation email sent to the primary email address on the Microsoft account.

    If the order does not appear in Order history, or if it is still not completed after 24 hours, contact Microsoft Rewards Support using the support form so the order can be investigated.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

    1 person found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.