windows update KB5120249

Mark Henry 0 Reputation points
2026-08-23T01:06:00.3633333+00:00

On Aug.21,2026 I installed windows 10 home on my computer. The computer run smoothly at standard mode. Later I did windows update KB5120249. Right after that the computer crash within 5 minutes. On Aug.22,2026 I removed update KB5120249, the computer back normal. It already run smoothly at standard mode. How to fix update KB5120249

Windows for home | Windows 10 | Windows update
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  1. atsune 0 Reputation points
    2026-08-31T11:43:10.36+00:00

    I experienced the same issue on my PC.

    My system is a Dell XPS 8700 running Windows 10 22H2 with KB5120249 installed. After installing KB5120249, the entire system would freeze approximately 5 minutes after Windows started.

    After some investigation, I found that disabling the following scheduled task appears to prevent the freeze on my system:

    Microsoft\Windows\PI\Secure-Boot-Update

    I disabled it using the following command from an elevated Command Prompt:

    schtasks /Change /TN "\Microsoft\Windows\PI\Secure-Boot-Update" /Disable

    With this task disabled, my PC no longer freezes after approximately 5 minutes.

    I also found something that may help identify the cause. While the system was running normally with the task disabled, manually running the same task with the following command caused the entire PC to freeze immediately:

    schtasks /Run /TN "\Microsoft\Windows\PI\Secure-Boot-Update"

    I was able to reproduce this immediate freeze multiple times.

    Therefore, at least on my Dell XPS 8700, execution of the Secure-Boot-Update scheduled task appears to be the trigger for the system freeze.

    Please note that disabling this task may prevent Secure Boot-related servicing or updates, so I consider this a temporary workaround/troubleshooting measure rather than a permanent solution.

    I hope this information helps others experiencing the same issue.

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  2. TaoLi 110.6K Reputation points Independent Advisor
    2026-08-24T14:06:34.0966667+00:00

    Hi

    Your test result confirms KB5120249 is causing the freeze:

    Clean Windows 10 → stable → install KB5120249 → freeze after 5 minutes → remove KB5120249 → stable again.

    Uninstall KB5120249:

    Settings → Update & Security → Windows Update → View update history → Uninstall updates → select KB5120249 → Uninstall → Restart

    To prevent it from reinstalling automatically, use Microsoft’s Show or Hide Updates troubleshooter:

    https://download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab

    Select Hide updates and hide KB5120249.

    You can also report this through Feedback Hub: https://aka.ms/feedbackhub

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  3. Mark Henry 0 Reputation points
    2026-08-23T15:57:18.2966667+00:00

    Clean Windows 10 → stable → KB5120249 → freeze ~5 min → remove KB → stable → automatic KB reinstall → freeze ~5 min again.

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  4. TaoLi 110.6K Reputation points Independent Advisor
    2026-08-23T02:46:45.2533333+00:00

    Hi

    Since your computer runs normally before installing KB5120249 and crashes within 5 minutes after the update, the issue is likely related to this update.

    You can remove KB5120249 first:

    Open SettingsUpdate & SecurityWindows Update

    Click View update historyUninstall updates

    Find KB5120249 → right-click it → select Uninstall

    Restart the computer

    After removal, you can temporarily pause Windows Update to prevent it from being installed again:

    Settings → Update & Security → Windows Update → Pause updates

    You can also report this issue through Feedback Hub: https://aka.ms/feedbackhub

    KB5120249 details: https://support.microsoft.com/help/5120249

    If the crash returns, please share the error message or crash code from Event Viewer so we can further check.

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