Touchpad not working

Constantin Cucu 0 Reputation points
2026-08-22T18:14:15.23+00:00

The touchpad of my KUU laptop doesn't work. Device manager doesn't show touchpad, it says only HID-compliant mouse

Windows for home | Other | Search, touch, and mouse
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  1. AI answer

    2026-08-22T18:14:31.72+00:00

    If Device Manager shows only HID-compliant mouse and no touchpad entry, Windows is likely falling back to a basic mouse driver because the touchpad hardware driver or the I2C/chipset controller driver is missing or corrupted. That also explains why touchpad gestures do not work.

    Try these steps in order:

    1. Restart and let Windows detect hardware again
      • Open Device Manager.
      • Press Tab, then Alt + A to open Action.
      • Select Scan for hardware changes.
      • If the touchpad is detected again, it should reappear in Device Manager.
    2. Check Windows Update for driver updates
      • In the taskbar search box, type check for updates.
      • Select Check for updates.
      • Under Windows Update, select Check for updates again.
      • Install any available updates, then restart.
    3. Reinstall the laptop manufacturer drivers
      • Go to the official support page for the exact KUU laptop model.
      • Download and install the chipset / Serial-IO driver first.
      • Restart the laptop.
      • Then download and install the touchpad driver.
      • Restart again.
      • Expected result: the touchpad should reappear in Device Manager and work normally.
    4. Basic hardware checks
      • If the touchpad is internal, restart the laptop and test again after the driver installs.
      • For external pointing devices, unplug and reconnect, try a different USB port, and remove any USB hub.

    If the touchpad still does not appear in Device Manager after reinstalling the chipset/Serial-IO and touchpad drivers, the issue can be lower-level device configuration or firmware related. For HID over I2C devices, a missing device in Device Manager can be caused by incorrect firmware-reported device configuration.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. DYARI BARHAM 37,661 Reputation points Independent Advisor
    2026-08-22T18:50:32.9333333+00:00

    Hi ,

    I'm Dyari. Thanks for reaching out.

    If the steps provided by the AI do not work for you, please click Start > Type system information and hit enter > Screenshot and post it back so I can find a compatible driver.

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