How to fix error when logging into company store - "This store is not available in your country." I am in the US!

Question

How to fix error when logging into company store - "This store is not available in your country." I am in the US!

Janet Even 5

Have been trying repeatedly to get into company store and get the error message "This store is not available in your country," with prompt to reset my password. When I do that, same thing happens again. I have been through this a dozen times in the past 2 days. I am on Macbook Air, have tried Safari, Firefox and Chrome browser, same thing happens with all. Also tried my phone with wifi turned off, same thing happens with cell only. Solution?

Janet Even 5 Reputation points

2026-08-24T16:44:00.6833333+00:00

I looked into this, thank you. But the caution that the apps may not work if you change countries deters me. I am in the US, I don’t want to get tagged as being somewhere else. I want Company Store to work for me,as it had for 20 years until now.

1 answer

Your answer

Janet Even 5 Reputation points

2026-08-24T16:44:00.6833333+00:00

I looked into this, thank you. But the caution that the apps may not work if you change countries deters me. I am in the US, I don’t want to get tagged as being somewhere else. I want Company Store to work for me,as it had for 20 years until now.

Answer 1

Kapil Arya 38,476 Volunteer Moderator

Please refer this Microsoft support article:

https://support.microsoft.com/en-us/accounts-billing/change-your-country-or-region-in-microsoft-store

Let us know if this helps!

Andres Iturralde 0 Reputation points Microsoft Employee

2026-08-28T02:12:26.4933333+00:00

That's the microsoft store, he referes to the Company Store :)
Janet Even 5 Reputation points

2026-08-28T11:20:09.1866667+00:00

By "company store" I am referring to the Microsoft Company Store. I have used the company store for more than 20 years, all of a sudden now it thinks I am not in the US. On the /change-your-country page it cautions that if you do that, any of the software you downloaded while your country was changed may not work if you change your country back to US. I thought it must be a cookie that was branding me as foreign but I cleared cookies and it still happens.
Andrea 0 Reputation points

2026-09-19T14:49:27.6+00:00

I'm having the same problem - I've checked my Windows registry, my windows settings, my microsoft "Your Info" settings and they all say United States. My Office365 subscription is expiring and I need access to the Company Store!