how to fix your camera?

KAUR Hargun 0 Reputation points
2026-08-21T11:23:17.78+00:00

My camera randomly stopped working and heres the error code I need soulutionScreenshot (604)

Surface | Surface Book | Performance and maintenance
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  1. DaveM121 (2) 16,470 Reputation points Volunteer Moderator
    2026-08-21T14:18:48.69+00:00

    Okay, because you have Windows 10 installed, the best option is to perform an in-place repair with the Windows 10 ISO.

    Please ensure you download the ISO in the same language as you use for the Windows UI, follow the steps, this is then not like re-installing Windows, it is just like an update and your personal files, settings and installed software will not be affected.

    Click this link:

    https://www.microsoft.com/software-download/windows10

    to download the Media Creation Tool (Click on Download Tool Now), with that you can download the latest Windows 10 ISO (Select Create Installation Media for Another PC), then choose ISO, not USB

    When the ISO file completes downloading

    Disconnect from the Internet

    Disconnect all external devices with the exception of a mouse or keyboard.

    Temporarily disable any 3rd party Anti-virus you may have installed

    Then, in Windows File Explorer, double click the ISO and then run Setup.exe and select the Install option.

    Very Important - ensure you select the option to keep your files and apps.

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  2. DaveM121 931.2K Reputation points Independent Advisor
    2026-08-21T14:01:43.72+00:00

    I checked your specs again, you posted to the Windows 11 forum, but you have Windows 10 installed, so you will not have that option, also, because you have a Surface Book 2, that is a very specific device, I am going to move your question over to the Surface forum, so you can get the help from a Surface expert.

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  3. KAUR Hargun 0 Reputation points
    2026-08-21T13:23:38.8866667+00:00

    here is the screenshot you asked for:Screenshot (606)

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