Not Receiving 2FA Text

SS 0 Reputation points
2026-08-20T19:42:17.1066667+00:00

I know my GroupMe username and password. However, because I set up two-factor authentication, I'm required to enter a code sent to me via text to regain access. Problem is, I'm not receiving these texts (even though it's the correct phone number). Anyone else having this issue and found a solution?

GroupMe | Chat group
GroupMe | Chat group

A customizable group messaging space within the GroupMe app, designed for seamless communication among friends, classmates, teams, or communities.

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  1. GsN5034 - IA 76,465 Reputation points Independent Advisor
    2026-08-21T01:09:52.4766667+00:00

    Hello, thank you for reaching out.

    Do you have a backup code instead? (as shown in the screenshot)

    User's image

    If so, you can use the backup code to sign in to your GroupMe account.

    You can also try connecting your device to a different Wi-Fi network, such as a mobile hotspot, and then request the verification code again by signing in to GroupMe on the web at https://web.groupme.com/signin.

    Additionally, make sure your phone isn’t blocking text messages from unknown numbers. Go to your phone’s message settings and check the blocked senders list. If Microsoft’s number appears there, remove it and try requesting the verification code again.

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