i forgot my hp laptop password

Question

i forgot my hp laptop password

Rayhan Irfan 0

how to unlock my hp elitebook if i forgot my password

Bulldog 4,315 Reputation points

2026-08-21T10:47:03.0766667+00:00

No one else knows your password. It always surprises me when users don't make backup copies of vital information like their user account password.

2 answers

Your answer

Bulldog 4,315 Reputation points

2026-08-21T10:47:03.0766667+00:00

No one else knows your password. It always surprises me when users don't make backup copies of vital information like their user account password.

Answer 1

Alex-L 12,555 Microsoft External Staff Moderator

Hi Rayhan Irfan

If you haven't tried them already, the AI suggestions has already covered the supported password recovery options. To help narrow down the next steps, could you confirm:

Are you signing in with a Microsoft account (email address) or a local Windows account?
Is this a personal laptop or a work/school managed device?

If this is a work-managed HP EliteBook, your organization's IT administrator may need to assist with account recovery. If it is a personal device and you are unable to recover the account using the methods above, resetting the PC from Windows Recovery may be the remaining supported option, keeping in mind that some reset choices can remove personal data.

Let us know which type of account you're using and whether there is any important data on the device, and the community can provide more specific guidance.

Alex-L 12,555 Reputation points Microsoft External Staff Moderator

2026-08-24T11:03:30.4266667+00:00

Hi Rayhan Irfan

I wanted to follow up to see if you’ve looked at my response. Let me know if you have any questions.

Answer 2

If the laptop uses a Microsoft account to sign in, use one of these supported reset methods:

On the Windows sign-in screen, select I forgot my password.
If available, select Sign-in options > Web sign-in, sign in, then select Forgot my password.
From another device or browser, use Reset password.

If already signed in with a PIN, the Microsoft account password can be changed in: Settings > Accounts > Sign-in options > Password > Change. If the current password is forgotten, select Forgot my current password and complete verification.

If the laptop uses a local account instead:

On the sign-in screen, select the arrow next to the password field.
Select OK > Reset password.
Answer the security questions set when the account was created.

If a password reset disk was created earlier for a local account, insert the USB drive and use it to reset the password. This option is only for local accounts, not Microsoft accounts.

If none of those options work, Microsoft support cannot retrieve or bypass a lost or forgotten password. For a new device with no important data, a Reset this PC from Windows Recovery Environment is the supported last resort. Warning: choosing Remove everything erases apps, settings, and personal data on the device.

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