my bluetooth mouse is jumpy and laggy and I have tried everything suggested to fix

Try this in order:

1. Check the basics for both mice:
   • Unplug the USB receiver, wait about 10 seconds, then plug it back in.
   • Try a different USB port.
   • If a USB hub is being used, remove it and connect the dongle directly to the PC.
   • Check for low batteries or recharge the mouse.
   • Make sure the sensor area is clean.
2. For the Bluetooth mouse:
   • Turn the mouse off and back on.
   • Put it back into pairing mode by holding the pairing button for 5–7 seconds.
   • Go to Start > Settings > Devices > Bluetooth & other devices.
   • Remove the mouse if it is already listed, then pair it again.
   • Turn Airplane mode on for 10–15 seconds, then turn it off.
   • Turn off other Bluetooth devices temporarily to check for interference.
3. Reduce lag symptoms:
   • Close open apps and test again. Too many open apps can interfere with mouse or keyboard connection performance.
   • Restart the PC to refresh drivers.
   • Adjust pointer speed at Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options.
4. Check for Bluetooth interference:
   • Keep the Bluetooth mouse away from other USB devices plugged into a USB 3.0 port, because unshielded USB devices can interfere with Bluetooth connections.
5. Update Windows:
   • Go to Start > Settings > Update & Security > Windows Update and install available updates.
6. If Bluetooth is still unstable:
   • In Device Manager, expand Bluetooth.
   • Uninstall the Bluetooth adapter.
   • Shut down the PC, wait a few seconds, then turn it back on so Windows reinstalls the driver automatically.
   • If it does not reinstall automatically, open Device Manager and use Action > Scan for hardware changes.
   • This can affect Bluetooth temporarily until the driver is reinstalled.
7. Isolate whether the issue is the PC or the mouse:
   • Test each mouse on another PC.
   • If both work normally elsewhere, the problem is likely on the current PC.
   • If a mouse is still jumpy on another PC, that mouse may need replacement.

If the problem continues after these steps, file feedback with Feedback Hub and include when the issue started and whether it began after a Windows update or version change.

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