Chat history not migrating to new platform

WitchDokta23 5 Reputation points
2026-08-20T16:24:38.4433333+00:00

After a recent update to the copilot application (on Mac and also on the web version of copilot) none of my chat history is available unless I go to a link provided in the copilot app via a banner message.

The banner message states:
"Your chats and content are coming soon. You can start using Copilot today. We'll let you know when your chats and content are available. Until then, you can access them here."

It has been well over 48 hours and my chats/content have not migrated. In looking at the "coming soon" link in that message, it states:
"You'll be moved to an updated Copilot app; your chats and content come with you."
There are no other links or processes to initiate the migration or to follow up on its success/failure.

Is there a process to force the migration to run again? Will this complete at some point unknown to the user? This is also using a paid for Microsoft personal plan, not a free account.

Thank you

Microsoft Copilot | Other

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.