Using New Outlook on Windows for professional communication and productivity
Hi Mel,
First, please confirm the same Microsoft 365 account is signed into both apps. In new Outlook: profile picture (top right) > My account. In Teams: profile picture > Settings > Accounts.
In new Outlook, go to Settings (gear icon) > Calendar > Events and invitations.
- Select Calendar, and then choose Events and Invitations.
- Select the Add online meeting to all meetings checkbox.
- From the Choose a meeting provider list, select your default online meeting provider. This list includes all providers relevant for your account.
- Select Save.
Fully sign out of both Teams and Outlook, then sign back in to refresh the authentication tokens.
Go to Settings > Apps > Installed apps, find Microsoft Teams, open Advanced options. Try Repair first.
Please note that, this wipes app data and signs you out, but fixes deeper corruption that cache-clearing alone sometimes misses.
Additionally, you can delete it manually with these steps:
If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
Open the Run dialog box by pressing the Windows logo key +R.
In the Run dialog box, enter the following path, and then select OK.
%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
Delete all files and folders in the directory.
Restart Teams.
For reference: Clear the Teams client cache - Microsoft Teams | Microsoft Learn
However, if this is affecting multiple users, please reach out to your IT admin and ask them to verify Exchange Online licensing and calendar sync permissions at the tenant level.
I hope this provides enough clarity and helps you stay inform with your current situation.
Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.
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